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Customer Service Micr

Marietta, Georgia, United States
January 16, 2018

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Brenda F Neal

**** ******* ** ******** **. *****

404-***-**** (cell) 678-***-**** (hm)

Professional Objective

To obtain a full time position where I can utilize my administrative and communication skills, and or my experience in Healthcare that will allow me to make a positive contribution to a growing company.

Skills & Qualifications

10+ years of high level service to customers via face-to-face interaction as well as over the phone.

4+ years of social service experience.

Outgoing, dependable, honest, dedicated, disciplined, organized and creative.

Strong individually and in a team environment, with strong interpersonal, organizational, and analytical skills.

An enthusiastic worker, focused on productivity and efficiency.

Proficient with Microsoft Office System (including Microsoft Word, Microsoft Excel, Microsoft PowerPoint®, and Microsoft Outlook®).

Professional Experience

United Acceptance, Inc. - Smyrna, GA 2013- Customer Service Specialist

Handles 150+ inbound and outbound calls to customers regarding their accounts; in an attempt to take over-the-phone payments, setup payment arrangements and/or provide them information concerning their United Acceptance accounts.

First point of contact for new customers that have been recently transferred over to the company.

Account maintenance to over 100+ accounts daily; ensuring customers are properly notified and made aware of their account being acquired by UAI and to gain updated personal information for their account portfolio.

Documented customer’s account portfolio with call details, issues and resolutions.

United Health Care of GA


Admissions Coordinator/Paraprofessional

Registration process include intake individuals on conducting patient interview appointment scheduling, documenting and entering patient information into information system, verifying payer information, authorization pre-certification, accurately posting payments, calculating the amount due from patients, performing service on payment collected balancing collection and interacting with patients, family member, visitor while extracting and compiling data and recording pertinent information acquired.

Admitted clients daily; authored a system to place clients based on factors such as behavior, dependency, critical status, insurance coverage, individual needs to care for clients.

Instructed new information regarding admissions processes and procedures; insuring excellent quality control and superb customer service.

Receive and assist visitors; refer parties to staff member as circumstances warrant; answer and route program/department phone calls to appropriate staff.

Assisted consumers with social skills and education skills developmental needs.

Assisted consumer with personal care and activities of daily living.

Implemented plans of care and complete necessary documentation.

Taught behavioral management skills clients.

Cobb County Tax Commissioner 2000- 2009

Tag and Title Tech II

Ensure state level compliance with mandated programs, policies and procedures

Such as legislative changes, emission program, mandatory insurance program, habitual violators and driver’s license requirements.

Determine if all legal, procedural and taxation requirements have been met to allow for processing titles and registration.

Process routine title transactions to include inheritances, out-of-state, replacements and transfers; audits all documents to ensure customer receives accurate legal title.

Process complex transactions such as; abandoned, salvage, bankruptcy, governmental, repossession, foreign, guardianship, surety bond, trust, kit, court order and stolen tag/title requirements.

Determine if ad valorem tax is due and if penalties are due; collects tax and penalties when due; determines if other fees are required and collects/records fees.


Saint Leo University Marietta GA 2013

Associate Degree

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