Customer Service Administrative Assistant

Dawn Trigger

**** ******* ***** ***** 443-***-****

Glen Burnie, Maryland 21061 ****.*******@*****.***

Professional Summary

Bankruptcy / Malpractice / Personal Injury / Administrative Assistant

Filed court referrals/ managed high volume of client accounts/ drafting complaints

Discovery requests/ response to opposing counsel/ generating status reports

Monitoring calendars/ scheduling depositions/ establishing and organizing files

Maintained contact with clients in cases

Entered legal information and processed claims; preparing and forwarding summons/subpoenas

Entered / processed motions for relief referrals; proof of claim referrals

Inputting information into file database and case management software

Knowledge of Newtrak and Vendorscape proprietary software

Provided detailed records for bankruptcy transactions prior to filing

Medical Management / Administrative Assistant

Customer service support for patients and health care providers

Maintained HIPPA compliance; verify medical insurance qualifications

Developed processes and forms for patient and provider requests

Gathered statistical data; maintained logs to track referrals

Exceptional records maintenance for insurance submittals

Call center coverage for a high volume practice; multi-line phone

Customer Service

Addressed complaints / concerns for customers in the retail and restaurant industry

Cash handling for restaurant / retail – cash, credit, check and debit transactions

Assisted customers with purchases and meal selections

Key Qualifications

type 70 words per minute 1,100 key strokes per minute legal research

transcribing skills medical terminology Microsoft Office Suite

Work History

Administrative Specialist, CFC Program, MMARS 07/2015-01/2018

Office Assistant, Law Office of Barry Glazer 07/2012 07/2015

Bankruptcy Specialist, Cohn, Goldberg & Deutsch, Towson, MD 05/2009 -- 10/2010

Waitstaff, Ledo’s Pizza, Baltimore, MD 04/2008 -- 05/2009

Customer Service Representative, Family Dollar, Baltimore, MD 04/2008 -- 05/2009

Waitstaff, Burke’s Restaurant, Baltimore, MD 01/2007 -- 04/2008

Administrative Assistant, MMARS, Baltimore, MD 11/2002 -- 01/2007

Education

Executrain Computer Learning Center Certificate in Business Computer Skills

University of Maryland Business Center Certificate in Business Computer Skills

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