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Technology Manager

United States
January 16, 2018

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Luis A. Guillen

919-***-**** Raleigh, NC 27613

Results-driven Technology Manager skilled in general management, software development, systems integration, project management, sales, marketing, operations and P&L. Adept at utilizing strong business and technical acumen to achieve corporate objectives. High-energy catalyst that creates visions and gains cross-functional consensus while transforming IT into a strategic business partner. Innovative problem solver who quickly overcomes obstacles and delivers leading-edge technology solutions.

Professional Experience


Program Manager 2016 - 2017

Managed delivery of new software product for a lunch partner customer. In charge of distributed development using teams located in different countries with different time zones.

Lead gap analysis team to identify and document customer customization requirements.

Produced software development plan to customize product.

Allocate and manage task to teams located in USA, Canada, Philippines, Finland and Russia.

Designed and documented requirements for interfaces with third party software.

Developed new code for specialized are in the product in C++ and COM+

Technical Leader 2014 - 2016

Managed definition and production of new software product for a new market vertical.

Coordinated product requirements with product manager, marketing support and executives

Trained new software team at remote location to enable their participation.

Worked with teams in USA, Canada and Finland to upgrade existing software with new features.

Establish and support continuous integration environment for cloud development using MS VSTS

Presented new software product at NRF in New York.

Program Manager 2011 - 2014

Responsible for promoting Fujitsu retail line of software products in South America. Planned, managed and enabled new VAR partners in Chile and Venezuela.

Managed investment to enable technical team outside organization

Managed contract with VAR and support organization to enable partner in South America.

Managed support for installation through VAR organization in Santiago de Chile.

Managed contract with VAR and indirectly with the government of Venezuela.

Sr. Software Developer 2007 - 2011

Developed upgrades to existing components called RAFT, at the core of Fujitsu Software Retail Suite.

Produced code to enabled existing product to install on new market sector.

Produced new code to support point of sale vendor coupons

Produced new code to support point of sale food stamps and EBT


Mgr. Product Development 2006 - 2007

Managed Store Central; a Business Intelligence & Data Warehousing product that aggregates information from sales transactions into ARTS SQL database.

Sr. Software Developer 2002 - 2006

Designed and developed the database and data maintenance for ISIS. A grocery system developed from scratch for the Retail Industry

Represented the company at ARTS Technical Committee.

Support Manager (Openfield Solutions.) 2000 - 2002

Managed client and marketing support organization for Openfield systems.

Sr. Marketing Manager (Systech Retail Systems Inc.) 1998 - 2000

Sales liaison for SAP Triversity POS software products.

Sr. Software Developer (MGV) 1995 – 1998

Developed ACE; IBM (now Toshiba) grocery software solution.

Other Relevant Experience

Ministry of the Attorney General Director Corporate System Services

JGB Computers Inc. President

IBM Canada Project Manager

Software Especializado Owner, VP Technology

Peruvian Navy CIO Naval Computer Center


MBA Computer Systems Management US Naval Postgraduate School graduated with honors.

MSc, Computer Science US Naval Postgraduate School graduated with honors.

MSc Systems Engineering University of Lima graduated with honors

BSc. Naval Sciences Peruvian Naval Academy graduated with honors.

Technical Skills: PMP, CMM, UML, .NET, C++, Java, J2EE, REST, RMI, SQL, RDMS, LAMP, Data Modeling, Data Warehousing.

Multilingual professional: English, Spanish, Portuguese, French

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