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Customer Service Office Assistant

Location:
Queen Creek, Arizona, United States
Posted:
January 16, 2018

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Resume:

Dawn Williams

**** * ******** **

Laveen, AZ 85339

520-***-****

ac317f@r.postjobfree.com

Work Experience

Apria Healthcare

Customer Service Representative

Employed:

****- ******** Technician Certificate

April 2014- April 2015

My role as an Apria Customer Service Specialist Required a lot from me, but it definitely was the opportunity to make a difference and create a meaningful experience for our patients. I tried to make a good impact with customers by putting my personal touch on every call!

I also worked in Travel, BPM and CPAP.

Daily Duties:

• Responds to telephone, fax and EDI inquiries and orders from referral sources and patients

• Document referral request for coordination of care

• Provides information on equipment supplies and services

• May assist walk-in patients with the selection of equipment, supplies and services

• Demonstrates professional etiquette and courtesy when interfacing with customers

• Resolves patient/customer complaints by identifying and solving problems

• Assesses patient needs and promotes company products and services.

• Complies with and adheres to all regulatory compliance areas, policies and procedures

• Performs other related duties as directed by supervisor

• Changing patient's insurance information, updating personal information

• Inputting new orders

• Collected payments

• Scheduled pick ups and deliveries

• Faxed to patients doctors and insurance companies

Betty Fairfax High School

Special Education Office Assistant

Employed:

October 1996 to March 2010

Lead Office Assistant at Phoenix Union High School District daily duties:

• Ordering what teachers and staff needed

• Keeping track of budget

• Working with staff, parents have and agencies daily

• Ordering supplies

• Entered all IEP'S, Psychological Evaluations due dates on data base

• Scheduled all meetings a month before date due

• Passed census twice every year with 100%

• All other office duties

• Followed HIPAA guidelines.

I was the only office assistant for 20 teachers and 323 students.

Reason for leaving:

Father was ill with Vietnam Syndrome.

I relocated for full-time care for my father.

I am a great team player, punctual, responsible and do my very best daily.



Contact this candidate