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Customer Service Office Assistant

Queen Creek, Arizona, United States
January 16, 2018

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Dawn Williams

**** * ******** **

Laveen, AZ 85339


Work Experience

Apria Healthcare

Customer Service Representative


****- ******** Technician Certificate

April 2014- April 2015

My role as an Apria Customer Service Specialist Required a lot from me, but it definitely was the opportunity to make a difference and create a meaningful experience for our patients. I tried to make a good impact with customers by putting my personal touch on every call!

I also worked in Travel, BPM and CPAP.

Daily Duties:

• Responds to telephone, fax and EDI inquiries and orders from referral sources and patients

• Document referral request for coordination of care

• Provides information on equipment supplies and services

• May assist walk-in patients with the selection of equipment, supplies and services

• Demonstrates professional etiquette and courtesy when interfacing with customers

• Resolves patient/customer complaints by identifying and solving problems

• Assesses patient needs and promotes company products and services.

• Complies with and adheres to all regulatory compliance areas, policies and procedures

• Performs other related duties as directed by supervisor

• Changing patient's insurance information, updating personal information

• Inputting new orders

• Collected payments

• Scheduled pick ups and deliveries

• Faxed to patients doctors and insurance companies

Betty Fairfax High School

Special Education Office Assistant


October 1996 to March 2010

Lead Office Assistant at Phoenix Union High School District daily duties:

• Ordering what teachers and staff needed

• Keeping track of budget

• Working with staff, parents have and agencies daily

• Ordering supplies

• Entered all IEP'S, Psychological Evaluations due dates on data base

• Scheduled all meetings a month before date due

• Passed census twice every year with 100%

• All other office duties

• Followed HIPAA guidelines.

I was the only office assistant for 20 teachers and 323 students.

Reason for leaving:

Father was ill with Vietnam Syndrome.

I relocated for full-time care for my father.

I am a great team player, punctual, responsible and do my very best daily.

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