JESSIE MCMILLAN

** ******** ****** *********, *******, NC 28025 C: 980-***-**** ac3171@r.postjobfree.com Attentive Customer Service Representative with nine years achieving customer service satisfaction and customer retention goals. Independent and quick thinking team player seeking a role offering increased responsibility. Results- oriented Customer Service Professional who excels at uncovering customer needs, finding solutions and handling objections. Top performer with a consistent track record of meeting and exceeding goals. Sales professional adept at tracking and following up on hot leads, managing accounts and building long-term relationships with customers. Positive and friendly

Cash handling and management

People-oriented

Retail merchandising experience

Excellent work ethic

Strong interpersonal skills

Goal-oriented

Customer-focused

Effective workflow management

Effective problem solver

Excellent time management skills

PowerPoint knowledge

Quick learner

Quick learner

Team leadership skills

Verbal communication skills

Computer proficient

Self-motivated

Organized

Plant Associate, 04/2012 to 12/2016

Technicon Acoustics – 4412 Republic ct NW, Concord NC 28027 Maximized sales by shipping on time and accurately. Moved freight, stock and other materials to and from storage and production areas and loading docks. Forecasted manpower requirements based on daily workload and company targets. Received, stored and shipped goods and materials.

Cleaned and maintained the warehouse in compliance with OSHA safety standards. Operated forklifts and other heavy machinery safely. Sales/customer service/ Track worker, 06/2006 to 11/2011 NASCAR racing experience – 6025 victory lane, Concord, NC 28027 Helped drive sales goals and achieve monthly quotas. Dedicated to continuously improving sales abilities and product knowledge. Learned, referenced and applied product knowledge information. Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.

Consistently hit and exceeded sales goals by 20%.

Sales Manager, 10/2005 to 05/2009

SunCommunications – 936 Concord Pkwy N Ste D, Concord NC 28027 Planned and directed staff training and performance evaluations. Trained all incoming sales team members.

Contacted customers by phone and email in response to inquiries. PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Promptly resolved all customer requests, questions and complaints. Built relationships with customers and the community to establish long-term business growth. Supervised a sales force of 7 sales associates.

Bachelor of Arts: Sports Management,

Livingstone Colege - 701 W. Monroe st, Salisbury NC 28144 EDUCATION

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