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Data entry admin Manager

Oakville, Ontario, Canada
January 16, 2018

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Umar Ashraf

(289) ***-**** M ississauga, ON

Innovative, detail-oriented Administrative Assistant with 2+ years of experience helping managing leaders optimize their schedules, maintain professional office appeal and restructuring team contribution to improve overall administrative functions. A Proven team leader with expertise in maintaining administrative staff of 7 and coordinating between cross-functional teams across multiple departments. Collaborative communicator focused on building cohesive relationships with team members and clients.

Professional Profile

● Adaptable to a variety of responsibilities and environments with a commitment to ongoing professional development.

● Highly motivated, dependable and a positive team player.

● Proficient in Microsoft products and adaptable towards business software.

● Strong communication skills; friendly co-operative attitude towards clients.

● Processing Insurance Claims, Invoices, medical records & documents.

● Processing and balancing numerous Invoice statements from different vendors.

● Completed various related projects and seminars to gain practical up to date knowledge.

● Ability to thrive in a fast-paced, dynamic, customer experience and client service environment. Relative Experience

Customer Service Representative:

● Assessed client wants and needs to determine appropriate products and services.

● Called Policy Holders in order to confirm their personal information and affirmed their policy updates via numerous contact methods.

● Liaised with order resolution and other departments for client resolution.

● Took Responsibility- Showed initiative by handling customers inquiries & complaints, setbacks through direct communication with the data centre.

● Proactively processed and assisted in recruiting candidates via pre-screening processes.

● Mentored and trained new staff in work ethics and customer service. Administrative Skills:

● Managed incoming/outgoing calls in a timely and professional manner.

● Reported approved/rejected Insurance claims using daily excel logs.

● Processed and managed all incoming and outgoing client orders.

● Handled requests for information using file documentation, and database.

● Prepared departmental correspondence and documents.

● Processed medical notes/records for Amcare and H&S manager.

● Maintained and update database consistently.

● Administered authorized debit/credit card transactions on invoices. Information Technology:

● Experience in using Ephesoft in processing numerous claims.

● Updated Client informations records via DAX portal database.

● Report logs of software issues within the IT department regarding flaws and data computing errors.

● Trained in Security Awareness of data bases by utilizing codes enforced by Industry specific standards.

Umar Ashraf

(289) ***-**** Page 2.

Certifications & Achievements


CSC Certification (in progress)

WHMIS certified training

Ontario Worker Health & Safety Awareness

AODA Customer Service Standard

Kevin Mitnick Security Awareness Training


Ran sponsored marathon for the W orld Wildlife Foundation, Completed the annual 20km T ough Mudder course with 20+ obstacles Raised funds for Youth Empowerment Training with D ixon Hall Work Experience

Pet Health Inc. Insurance Administrative Rep/Oakville, ON 2016 Staff Management R ecruiting Administrative Rep/Mississauga. ON 2015-2016 Education and Training

Sheridan College IT Student 2011-2013

Computer Systems Technology- Software Development and Network Engineering Co-op Ryerson University – Mechanical Engineering

Engineering Economics 2010-2010

Global Management – Employees/Employers Ethics 2 011-2011

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