Customer Service Accounts Receivable

Shani White

**** *** **** ** #*** t Woodbridge, VA 22191

703-***-**** t ********@*****.***

Finance & Accounting Professional

Providing Innovative and Progressive Expertise in the Financial Field.

An accomplished Finance & Accounting Professional with an education in Finance and experience in presenting and delivering solutions and services, in accounting field. A results driven professional that works well in breaking down the barriers between the functions and the business, communicating a clear value proposition and delivering momentum with greater efficiency and effectiveness for goals to be achieved. Recognized for accounting skills and the ability to design and reflect back the desired outcomes aligned with actionable solutions. Able to formulate short and long-term strategies, communicate values, and drive critical financial decisions in order to meet or exceed stated objectives.

CORE COMPETENCIES

Accounts Receivable & Payable t Communications t Cash Management t Budgeting & Forecasting

Billing t Payment Processing t Systems Upgrade tCredit Card Processing t Bank Reconciliation

Oracle t Excel t GSN & Free Balance Accounting Systems t Lotus 1-2-3 t Team Lead

WordPerfect t Friendly Billing System t PeopleSoft & CES System t Q&A

EXPERIENCES AND ACHIEVEMENTS

PUBLIC BROADCASTING SERVICE (PBS) - ARLINGTON, VA 22202 2005 – Current

Sr. Accounts Receivable Specialist

Create customers’ accounts, issuing credit memos; implement major billing spreadsheets via access software, issuing miscellaneous billings, monthly billings and refunds. Adjust small balances, balancing general ledger accounts and invoice interface. Complete manual billings from various PBS departments. Prepare adjustments to credit/debit invoices. Provide efficient service to internal employees and external customers and interact effectively with all internal departments. Assist management with testing and implementation of two upgrades of Oracle. Perform individual and corporate card transaction processing via warp online credit card system. Execute the monthly close to include reports and reconciliations closings.

tEfficiently handled cash lockbox interface, wire-ACH posting, review and balance out daily cash receipt batches, prepare invoices and cash receipt entries for PBS and its subsidiaries.

tAccomplished monthly bank reconciliation with the bank balance shown in an PBS bank statement, prepare journal entries, monthly closings and preparation of monthly financial statements, reconcile and maintain balance sheet accounts, support monthly financial reports.

tActively supported with year-end closings, administer accounts receivable and accounts payable, monitored and resolved bank issues including fee anomalies and check differences.

tCompetently prepared adjustments, credit memos and refund requests. Expertly investigate and resolve bank deposit discrepancies in efficient and timely manner.

H&R BLOCK - ALEXANDRIA, VIRGINIA 2002 - 2005

Tax Analyst

tSuccessfully delivered income tax returns for both private citizens along with small businesses.

tKnowledgeable of IRS forms: 1040, 1040EZ, Schedule EIC – Earn Income Credits, Schedule C – Profit and Loss from Business, and Form 1098E – Student Loan Interest.

CAREY WORLD WIDE CHAUFFER SERVICE 2000 - 2002

Account Receivable/Collections Expert

tHandled accounting issues & recommended write-off’s; reconciled accounts & resolved disputes.

tPerformed all aspects of collecting on a base of commercial accounts, including payment schedules; evaluated customer ability to pay before requiring prepayments by credit card.

tProficiently assisted manager with the interview process of potential hires as well as, training new employees and serving as their mentor.

GARDEN STATE NUTRITIONAL 1997 - 1999

Accounts Receivable Specialist

tDiligently performed customer service functions, via incoming calls to assist customers.

tReconciled debt memos, freight charge-backs, as well as, company expense reports and petty cash duties. Assisted Controller with special projects in timely manner.

tProduced invoices, payment processing, collections, compiling bank deposits, reconciled daily invoicing with shipping documentation.

CIVILIAN PERSONNEL MANAGEMENT 1987 - 1997

Budget Assistant

tMaintained the account records for the OCPM Southeastern Region in effective way.

tFormatted data into functional spreadsheets, along with updating budget information on specific budget software (free). Prepared ISO reports & assisted Director with various budget decisions.

EDUCATION

Major: Business of Science concentrating in Finance

University of Phoenix (2015)

Major: Accounting

Northern Virginia Community College - Alexandria, Virginia

Major: Tax Preparation Course

The Art of Fundamental Tax Preparation

H&R Block - Alexandria, Virginia

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