Customer Service Administrative Assistant

Sandra C. Villa *** Linden Ave. Jersey City, NJ **305

Tel: 732-***-****

*********@*******.***

Experience

Union County College

Cranford, New Jersey

Administrative Assistant – Title V: STEM Federal Grant January 2013 to Present

Perform all administrative/clerical support services for the Director, faculty and all Grant personnel.

Serves as liaison between the STEM Center and various departments in the preparation of reports and maintenance of records.

Prepare enrollment reports.

Maintain department attendance records.

Maintain stock of office supplies, reordering as required.

Responsible for maintaining program files and office/student/faculty equipment.

Maintain and organize, plan and set up the STEM Centers calendar of events. Touchstone Wellness Center

Union, New Jersey

Managing daily Center’s Operations/Marketing representative

Recruitment of new patients, accounts, and hosting community education events to educate local companies on the benefits of wellness practice.

Maintaining accurate records for new and existing patients including insurance, charts and all necessary documentation using computer software.

Responsible for patients and staff schedules.

Held great communication between the patients and medical staff in order to maintain a comfortable office environment.

Donor Services Staffing Supervisor

Central Jersey Blood Center - Shrewsbury, NJ

Assigning laboratory and administrative staff for whole blood, apheresis collections in the three blood center’s fixed sites and all the mobile blood drives.

Preparing and distributing a monthly schedule, including new employees in training.

Coordinating schedule changes, additions, cancellations with the Company Departments and notifying staff of such changes.

Scheduling all personnel for cGMP’s, CPR, and OSHA training as required.

Performing Quality Control on all collection equipment on a monthly schedule, informing maintenance staff of necessary repairs or replacement of equipment.

Maintaining QC records and reports, training staff to perform quality controls when necessary.

Ordering and re-stocking supplies, equipment and refreshments needed for blood collections.

Being proficient on all the required software functions related to blood collections.

Assuming patient screening, and phlebotomy duties as needed up to and including red cell apheresis.

Performing other duties and functions as required by the Donor Services Director: o Communicating with the Company’s departments to ensure proper staffing. o Being accommodating and compassionate when dealing with the “traumas” of scheduling staff. o Taking initiative above and beyond the job responsibilities. o Being competent and reliable, showing respect for fellow employees as well as customers. Education

Rutgers University

Medical Technology

Relevant Skills:

Fluent in Spanish

Extremely reliable and motivated person with excellent customer service skills. Proficient in Microsoft Word and Excel, BBCS, Mediware, Datatel/Ellucient Colleague software.

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