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Manager Sales Associate

Brunswick, Ohio, 44212, United States
January 13, 2018

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Cindy Heydorn *** Quinebaug Ct. Brunswick, Ohio 44212 216-***-****


• Excel

• MS Word

• Outlook

• Athenanet


• Maestro

• Lexis Nexis

• Hogan

• Lemans


I have extensive experience in the medical, banking and retail industries. MKI, Medina, Ohio 2014 - 2017

• Medical secretary

• Schedule patients

• Coordinate surgeries with the hospitals

• Perform prior authorizations

• Knowledge of CPT codes and diagnosis codes

Huntington National Bank Parma, Ohio 2000 –2013

• Negotiate payment plans, handle escalated calls

• Supervised staff of 25 collection colleagues

• Interviewed, hired, and trained employees

• Developed and implemented coaching and performance improvement plans

• Reviewed and scored collection calls for adherence to quality and corporate policy

• Facilitated monthly department meetings and training classes

• Monitored and managed the dialing system for multiple sites

• Supervised collection colleagues’ production while assisting with complex questions

• Responsible for collecting multiple bank products including installment loans, vehicle leases, skip accounts, forced place insurance, fraud accounts, hospital accounts, bankruptcy and checking accounts


• Manager

• Team Lead

• Senior Collector

• Quality Assurance

Target Strongsville and Kent, OH 1995-2000

• Supervised a team of 15 colleagues

• Interviewed, hired, and trained employees

• Traveled to different cities and states to open new stores

• Developed new scheduling to maximize efficiency

• Attended conferences for new products


• Team Leader

• Sales associate


Strongsville High School Strongsville, Ohio Graduate

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