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Customer Service Information Security

Concord, North Carolina, United States
January 13, 2018

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Experienced and resourceful Information Technology professional that is looking for an opportunity to expand knowledge and experience in cyber security or computer networking.

Professional Development:

ECPI University - Newport News, VA September 2011

Program: BS Computer Information Science

Major: Network and Security Management

Jones International University - Centennial, CO December 2013

Program: MBA Information Security Management

Major: Cyber Security

Special Hiring Authority: Veteran Employment Opportunity Act

Technical Certifications:

DOD Active Secret Security Clearance

Cisco Certified Entry Networking Technician Expires 05/2018

CompTIA A+ Expires 11/07/2017

CompTIA Network+ Expires 11/2017

CompTIA Server+ Expires n/a

Fiber Optic Association Certified Fiber Optic Specialist/Splicing

Fiber Optic Association Certified Fiber Optic Specialist/Testing

Fiber Optic Association Certified Fiber Optic Technician

Professional Qualifications:

Experienced as a Subject Matter Expert in Computer Networking and Network Security.

Experienced with Tanium Endpoint Security.


Experienced with network documentations. (Risk Management, Security Assessments, Penetration Testing, and Contingency Plans)

Experienced with Symantec Data Loss Prevention software.

Experienced with Microsoft Word, PowerPoint, SharePoint, Excel, and Visio.

Experienced with testing and deploying new software.


Teksystems - Charlotte, NC July 2017 – Current

Data Loss Prevention Analyst

Scanning data and in-coming alerts/false positives to recognize red flags and patterns in the DLP console -Data loss prevention (Symantec system)

Determining if these alerts are positive or false positive, and then troubleshooting or escalating to proper department and team. Example of some information they may be analyzing: picking up patterns (such as social security numbers, DOB, account numbers, etc.)

Creating, maintaining security related documentation (excel sheets and data) and working within company processes and procedures for security documentation and alert resolution.

Teksystems - Charlotte, NC Feb 2016 – July 2017

Information Security Analyst III

Managing and developing content and controlling access to SharePoint sites.

Utilizing Tanium Endpoint Security to create reports to resolve various information security issues.

Tested and certified new software such as Tanium Protect (an access control software) and PEGA trouble ticketing software.

Developed documents for testing and deploying software.

Five Rivers Services - Kuwait Aug 2015 – Dec 2015

Service Desk Administrator

Troubleshoot Microsoft OS issues on Army Gold Master/Universal Gold Master along with setup and Microsoft Office 2007.

Primary support and interface with site Information Management Officers (IMO) to ensure all Service Desk resources are utilized in the most efficient manner.

Assists the IMO with daily functions of computer, network and software management for the site and all users.

Virginia College - Greensboro, NC March 2014 – Aug 2015

Program Director

Worked as a Subject Matter Expert to instructors and students in the Network Engineering Program.

Teaching course such as Computer Networking, Network Security, Cisco Networking and Computer Hardware.

Managing instructors and mentoring students to help them further their education.

Sentel Corporation - Vicksburg, MS May 2012 – March 2014

Lead Engineer Tech

Worked as a site lead for 2 Afghanistan sites installed and configured routers, switches, PC’s and smart hubs.

Providing reports to the US Army ad upper leadership about project milestones and statuses.

Creating network documents utilizing Microsoft Visio and Google Earth.

Installed and configured RAS Servers, assembled server racks, and satellites.

Troubleshoot technical issues and recommended more effective ideas to fix the issues.

Office Max - Memphis, TN November 2010 – January 2012

Certified Technology Consultant

Performed PC and printer diagnostics and PC virus scans.

Provided exceptional customer service.

Adhere to protocols and school guidelines.

Setup customer’s computers and properly install any software needed.

Hampton University - Hampton, VA March 2011 – July 2011

Network Technician (Internship)

Successfully completed 153 externship hours.

Set up network printers.

Composed technical write-ups.

Upgraded computer Operating Systems.

NCO Group – Hampton, VA February 2008 – April 2009

Technology Support Specialist

Troubleshot smart phones for a large cell phone company.

Applied the proper solutions to fix the customers issues.

Provided exceptional customer service.

Answered over 100 inbound calls per day in a fast past environment.

United States Navy – Norfolk, VA September 2001 – September 2005

Boatswains Mate

Supervised over 50 US sailors.

Administered training for an entire department.

Ordered equipment, materials and tools for an entire department.

Properly entered training data into computer systems.

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