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Customer Service Manager

Location:
Dubai, Dubai, United Arab Emirates
Posted:
January 13, 2018

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El Markbat - El Rigga St.

Building No. *

Dubai

UAE

E-mail: ac30ye@r.postjobfree.com

Phone: 052*******

NATIONALITY Egyptian

DATE OF BIRTH 20/03/1975

GENDER Male

MARITAL

STATUS

Married

EDUCATION Faculty of commerce Sep. 1992 May 1996 MBA May 2015 May 2017

South Valley university - Sohag Branch

Accounting Department

The Arab Academy for Banking and Financial Sciences Financial Management

CAREER

OBJECTIVES

To become a part of an organization that encourages me to grow and develop my skills while adding value through my commitment and work ethics. WORK

EXPERIENCE

Midland Travel April 1998 April 2000

Egyptian American Bank May 2000 Sep 2005

Assistant Manager

Job responsibilities

§Managing the traffic movements for all the English files ( British Airways, Somak, Golden Joy & Emirates )

§Assist and meet the clients and manage the tours for them

§Review all the accounting files and check it with the head office

§ Manage and control staff

Universal Teller

Job responsibilities

Ahmed Nasr El Dien Mohamed

Ahmed Nasr El Dien Mohamed 1

Piraeus Bank Sep 2005 Aug 2006

National Bank of Abu Dhabi Aug 2006 Aug 2007

National Bank of Abu Dhabi Aug 2007 Aug 2009

§Handling all the cash transaction

§Change foreign currencies

§Receiving deposits.

§Pay cheques and all types of money transfers.

§Responsible for the Ezzremit transfers.

§Responsible for TMT transfers.

§ Handling shipment to H.O or other banks

§ Issue certiefied chequs

Section head

Job responsibilities

§Handling all the cash and operation transaction

§Customer services

§Manage and control staff and supervise work and performance.

§Manage and supervise check and approve all transactions concerned with cash,tellers and operations .

§Supervise branch in-house archives and microfilm system.

§ Dispatching the tellers and operation transactions Customer service

Job responsibilities

§Replacing customer services head to approve new opening of current accounts and time deposit.

§Do all type of transfers inward and outward transfers by swift.

§Opining all count of accounts and make its easy data to allow the IT officer to enter accounts on systems.

§Do all type of collection related to checks issued by foreign and local currency.

§Making demand draft, certified checks, manager checks, Time deposit, CBE inward and outward static, customer certificates.

§Prepare reconciliation reports of Visa and MC.

§Replacing ATM officer.

§Reviewing all entire posted transactions to the computer system.

§Do all the clearing transactions.

Head of Retail

Job responsibilities

§ Manage all the car loans, personal loans, credit cards, real states loans, § Prepare the analysis sheets for the clients whom requesting all type of loans § Prepare the lodging for all types of loans

§ Process all types of the loans through the system. Ahmed Nasr El Dien Mohamed 2

National Bank of Abu Dhabi Aug 2009 Oct 2010

National Bank of Abu Dhabi Oct 2010 Dec 2014

Tanmyeah For Micro Finance

and Enterprise

03/05/2015 Till Now

§ Booking loans on the system

§ Marketing all the bank products.

§ Make all the investigation reports for the clients (CBE - Detailed investigation and I score).

Operation Manager

Job responsibilities

§ Supervision on branch financials, annual returns and balance sheets, annual budget estimate and year plan, and share in strategic plan for branch. § Supervise branch accountancy system.

§ Supervise administration sections, in-house archives, and stationery and supplies sections.

§ Check Nostro reconciliations daily and monthly. § Control of CBE reserve level.

§ Follow up settlement of outstanding transactions between other branches, both local and overseas for Nostro and Vostro accounts.

§ Carry out all the necessary work related to customer's time deposits. § Carry out all necessary work related to client's accounts. § Carry out payroll service provided to clients.

§ Do all the trade finance operations.

Customer Service Manager

Job responsibilities

§ Prepare bank statistics, administration and operations section reports. § Review daily system reports and statistics such as daily profit & loss & B.S. § Prepare the year end operations and the branch budget for the next year. § Manage and control staff and supervise work and performance, investigate and rectify errors, ensure compliance with manuals.

§ Carry out all the necessary work related to customer's time deposits. § Carry out all necessary work related to client's accounts. § Make the deals and investments with the other banks and treasury dept. § Do all the trade finance operations & Review all the daily transactions. § Replace the Branch Manger.

Branch Manager

Job responsibilities

§ Prepare the year end operations and the branch budget for the next year. § Manage all the employee and follow up with them. § Manage all the transfers between H.O and branch also between the branch and other branches.

§ Follow up with the clients for their loans and installments. § Follow up with all investigations related to the clients. § Review all the daily transactions.

§ Do the necessary actions to complete client loans. § Carry out all the necessary work related to customer's loans. Ahmed Nasr El Dien Mohamed 3

§ Manage and control staff and supervise work and performance, investigate and rectify errors

§ Review all the financial statements that presented by the clients. § Follow up the risk of clients.

QUALIFICATIONS ENGLISH (V.GOOD SPOKEN & WRITTEN)

Windows 2000, XP, Micros oft Office skills & internet OTHER

INFORMATION

 Able to work in a team

 Able to work under pressure

 Communication skills

 Leadership ability.

 Ability to solve problems

 Planning & organizing project and tasks

INTERESTS Playing basket ball

Listening Music

Travelling

Reading

REFERENCES Magdy Sedhom / 012********

Ahmed Nasr El Dien Mohamed 4



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