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Manager Customer Service

Doha, Doha, Qatar
January 13, 2018

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Basma Ghorab


Career Objective:

Administration professional seeking a challenging senior position that allows me to utilize my skills, knowledge and experience that I have gained in administration & HR. My experience has been further enhanced by a wide exposure to multinational and international organizations.

Professional experience:

October2016 – ongoing Art Space Company– Time for Hospitality &Cleaning Qatar, DOHA Administration Department

Administration Manager

• Making propaganda and advertising, calling the big companies offering them our services in fit out.

• Coordinating the new projects (Negotiating with the Clients, Preparing quotations, troubleshooting, following up with the clients until final the inspection).

• Data entry, data analysis and making daily reports.

• Keeping record of Program officers/Team Leader/s field visits, visits analysis.

• Drafting letters and preparing progress reports as required.

• Maintain records for attendance, Salary Administration /WPS.

• Coordinate cash in / cash out, petty cash.

• Send/Receive company Emails, organize and prepare for Manager's meetings included presentations.

• Following up with the client for the payments as per the work progressive.

• Negotiating with the suppliers to get the required materials with best price.

• Evaluating staff and preparing for the appraisal. Sep 2014 –Sep2016HadafAlkhallej Debt Collection (Tahseel) Egypt. Senior Collection Officer

• Direct a team consisting of 4 junior collectors and supporting them to achieving the target.

• Preparation of portfolio Reports for MIS reporting.

• Handle First Gulf Bank, RAK Bank, and HSBC Bank Portfolio for debt collection.

• Assist in coordinating and executing the timely and accurate collection of Customers’ accounts, including calling up customers for payment.

• Monitor work progress and collection processes, handle and investigate cases for efficient debt recovery.

• Resolves customer queries and collect payments within credit terms to minimize requests for disconnection

• Receives cash, cheques and give receipt by receiving and visit customers to follow up on collection.

• Handle inquires of the customers/associates on payment issues and outstanding Balance.

• Collect outstanding debts from clients and achieve collection target to ensure positive cash flow

• Maintain debtor’s book to ensure that the debt status is accurate and latest.

• Develop reports on aged debt accounts and days sales outstanding (DSO) reports.

• Monitor slow moving accounts to identify delinquent debts and take necessary action to recover the debts.

• Offer 24x7 services to customers in prompt and accurate manner.

• Contact debtors and implement repayment schedules and terms.

• Assist the company to take legal action against debtors by providing necessary information.

• Close a specific number of collection accounts each month to meet assigned target.

• Follow legal requirements during debt collections to avoid legal issues.

• Solve the problems that lead to the collection process to disable Example: the existence of mistakes in billing or the presence of a defect in the product or the like through the joint cooperation between the other sections. Oct 2010 – Apr 2014 Association Kafel El Yatim.( volunteer) Relationship Officer

• Collecting the required documents and Categorizing the orphan. Oct 2010 – April 2014 Samba Bank Limited.

Customer services representative.

• Cross selling Bank Products.

July 2008 – July 2010 National Bank of Abu Dhabi.

Permanent trainee.

• Assist customers with routine account-related requests such as: funds transfers, automatic funds transfers (AFTs), stop payments, inquiries about bank deposit products and service charges, inquiries about ATM and debit card usage and limits, inquiries about checking and savings accounts transactions, inquiries about funds availability, and check verification requests by third parties.

• Research and resolve customer problems, acting as the customer liaison between other bank departments when necessary.

• Research customer questions regarding electronic funds transfers and initiate “Reg E” disputes when appropriate, including the completion of all necessary documents and affidavits.

• Cross-sell bank products and services based on customer needs in accordance with the banks’ program standards.

• Relate customer requests for service charge rebates to the assistant vice president and vice president of operations.

• Process necessary paperwork to rebate customer service charges.

• Verify information on ATM/debit card applications to the information in customer database. Send exceptions to personal banking counsellors for corrections.

• Update the system with messages regarding ATM/debit cards and service charge rebates.

• Sell state license plate renewal stickers, including conducting necessary online verification.

• Balance customer check books.

• Perform customer requested research, including printing statement and check copies.

• Input, maintain and/ or delete ATM and debit cards within system.

• Transfer funds to cover customer overdrafts as directed by bank operations.

• Notify the research and adjustment coordinator of required adjustments as reported by customers.

• Contact customers to notify them that check orders and/or debit cards are ready to pick up at the bank.

• Assist the operations processing specialist by verifying the accuracy of document images.

• Open, set timers and close the safe deposit vault utilizing dual control. May 2007 – June 2008Nouval Group Company

Customer Accountant & Secretary for the Accountant Manager.

• Receiving the customer's orders b phone

• Preparing the requirements for the customers.

• Giving orders to the factory line to prepare the clients order.

• Documents financial transactions by entering account information.

• Print the invoices after calculate the taxes and the discounts

• Handling any problems for the customer from their feed back

• Prepare the production report

• Prepare the expected production from the different items for the group.

• Receiving the manager emails and reply for it all & organize the manager’s meetings. Academic Education:

Banha Universty

• Bachelor of Commerce, Business Administration and Management Department (Alumni2006) – Good Grade. Skills:

• Negotiation skills.

• Risk management skills.

• Credit & Collection Skills.

• Tracing Skills.

• Research Skills.

• Excellent Command of English.

• Commercial and Economic awareness.

• Excellent knowledge of Microsoft Office.

Personal Traits:

• Confident, active and ambitious

• Ability to handle workloads

• Excellent interpersonal and communication skills

• Ready to relocate

Personal Profile:

• Date of Birth: August1st, 1985

• Nationality: Egyptian

• Marital Status: Single

• Driving Licences: Qatar Driving License In Process

• Visa status: Work Transferable Permit Visa

• Mobile number: 55070722 / 5044 7670

• Email Id :

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