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Customer Service Social Media

Atlanta, Georgia, United States
January 13, 2018

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Burakreis Marangoz

Director of Arvixe Turkey

Decatur, GA 30033 - 404-***-****

To obtain a position in an environment that allows and encourages professional growth. Willing to relocate: Anywhere

Authorized to work in the US for any employer


Director of Arvixe Turkey - 2013-07 - 2016-07

In my role as Director I was responsible for improving organization performance by enhancing business operation systems, organizational procedures, flow of information inside and outside company, management strategy/planning and improving business processes. Day to day I was accountable for managing daily operations, budgets, and ensuring effective customer service. I managed a large team in a busy working environment. Ensuring that goals and objectives were achieved whilst all employees were motivated and keen to drive the business forward. I frequently negotiated contracts, ensuring that they balanced both value and risk. I built and maintained relationships with new partners as well as increasing business with existing partners. I establish and implemented departmental policies, goals, objectives, and procedures. I also created, managed and analysed performance data and other information whilst ensuring that capacity and capability were continually planned.

I always encouraged, identified and developed best practice strategy Director of Marketing / Affiliate Manager - 2013-07 - 2016-07

In my role as Director of Marketing I was responsible for the development and management of digital marketing programs as well as developing the affiliate marketing strategy with the aim of recruiting new affiliate partners and delivering sales volume.

Day to day I was accountable for translating clients' goals and objectives into actionable and measurable digital marketing programs.

My teams delivered multichannel campaigns across e-mail, web, mobile, and social media as well as identifying key areas for improvement.

I created and managed Google AdWords campaigns, defined campaign goals and monitored social media channels for trends and opportunities.

I created an inbound and outbound digital marketing strategy as well as conducting keyword research and making recommendations to senior management.

I managed key external and internal partnerships and worked closely with customers from a broad range of backgrounds to create successful business partnerships. Director of International Operations - 2010-04 - 2013-07

Started up HostGator's Turkey branch for the company's European hosting market entrance by translating the current website and creating Hired Turkish speaking employees and trained them for 24/7/365 Turkish support. Currently still hiring and training new IT support employees to handle the growth. HostGator's Turkey branch ( became country's one of the leading web hosting comany. Same success was achieved with HostGator India ( On a daily basis, handling all of HostGator Turkey's operations ( including from marketing to its datacenter operations. Main task is to create new strategies for other potential countries with growing hosting markets.

In charge of HostGator's European datacenter operations. Working with the European datacenters on daily basis for future growth in Europe and overseeing its operations. Creating new strategies for local hosting solutions in European countries.

Working with HostGator's other international branches (HostGator India, HostGator Brazil) everyday. Overseeing and involving with their projects to speed up the growth in their market to be the largest hosting provider

Director of Affiliate Marketing - 2010-04 - 2013-07

Managing HostGator and all of HostGator's International branches' affiliate programs. When working to create a lasting endeavor, you will need the best tools and people available to make that goal a reality. As affiliates, we see you as our greatest assets in fueling the growth and success of both our businesses here at When looking for the best avenue to grow your business you need a partner you can trust, and the experience of our affiliate team should speak for itself. I work in the web hosting industry for eleven years, working closely with customers from a broad range of backgrounds to create successful business partnerships. I have been in charge of several international operations which has given me the insight help grow your business in any environment. Technical Support Supervisor - 2009-08 - 2010-04

Customer Service and Problem Resolution, Linux Hosting Support (cPanel and Command Line Support), Coding Assistance, Support Floor Management, Employee Development and Training. Chief Operations Officer

3D Games Corporation - 2005-11 - 2009-06

In charge of franchise, technical operations and all of the retail locations' store designs. Oversee and maintain the IT operations.

Developed brand strategy and statistics systems.

Strategic Consulting, including business plan & sales strategy development for the new franchisees. EDUCATION

Bachelor's in Economics

Anadolu University


Bachelor's of Science in Computer Engineering

Istanbul Technical University - Istanbul, TR





Microsoft Windows Office, Adobe Dreamweaver, Adobe Photoshop, Adobe Premiere, Avid, Canapus, SQL Sound Forge, Mac OS X, Linux, Red Hat, Debian, Ubuntu, Adobe PDF Creator, Microsoft Access, Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Imovie, Final Cut Pro.

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