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Customer Service Human Resource

Owatonna, Minnesota, 55060, United States
January 13, 2018

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Ann-Marie Kirkhus

**** ********* **. **.

Owatonna, MN 55060



A Human Resource Professional utilizing interpersonal skills, education, and work experience along with allowing the opportunity for new challenges and growth.

Professional Profile


Recruiting skilled candidates for various clients in staffing industry

Training, coaching, overseeing, and developing a confident team

Precise scheduling, time clock maintenance,

20+ years in face-to-face and telephone customer service and interpersonal skills

Conflict resolution facilitator

diverse HR Coaching skills time management change management LEAN recruit growth fast


Bookkeeping – responsible for the daily cash count and deposit

Manage accounts payable/receivable, budget planning

Creating and monitoring P&L spreadsheets

Maintaining employee files

Executing presentations


Leading a diverse workforce in a fast pace environment

Self-motivated, excellent time management, strategic planning, and the ability to work well under pressure

Microsoft programs: Word, Excel, Internet, Outlook, Oracle

Work History

January 2016 – March 2017, Call Center Representative, Owatonna, MN

September 2014 – April 2015, Chiropractic Office Receptionist, Express Pros, Owatonna, MN

June 2014 – September 2014, Production Lead, Rhino Markers, (Masterson Personnel), Waseca, MN

March 2013 – December 2014, Call Center Representative, Rust Consulting (Atterro), Faribault, MN.

October 2012-February 2013, Final Quality Inspection, Jostens (Express Professionals), Owatonna, MN

September 2011-June 2012, Call Center Representative, Jostens, (Express Professionals) Owatonna, MN

Sep 2010-May 2011, Call Center Representative, Jostens, (Express Professionals), Owatonna, MN

June 1011 – Aug 2011, Recruiter, Masterson Personnel, Owatonna, MN

January 2009-Sep 2010, Retail Merchandiser/Sales, The Hershey Company, Owatonna MN

January 2008-December 2008, Human Resource Manager, Holiday Inn Owatonna, MN

May 2007-January 2008, Assistant Manager, Lane Bryant Outlet, Owatonna, MN


Jan 2007-May 2009 Riverland Community College, Owatonna, MN

May 2013 –present Concordia University, St. Paul, MN

A.A.S.-Supervisory Management (GPA 3.6)

Acquired Certificates Supervisory Leadership, Quality, Human Resources

B.A.- Human Resource Management (GPA 3.4) Anticipated graduation 2017

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