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Customer Service Human Resource

Location:
Dearborn, Michigan, United States
Salary:
$32,000
Posted:
January 12, 2018

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Resume:

MISSION STATEMENT

Promote performance strategies that increase employee value and resource retention, and lower turnover costs.

CAREER/CLIENT SUMMARY

Sustained Exceptional Standards in Communications, Customer Service, Compliance and Confidentiality.

ENGAGING: Served as Trainer and Facilitator of Educational, Leadership and Well-Being Training Sessions.

ANALYZATION: Evaluated Standardized Tests. Processed Freedom of Information Act (FOIA) Requests.

CUSTOMER SERVICE: Welcomed customers. Maintained confidentiality. Worked within teams/budgets.

RELATED BACKGROUND

EDUCATION: BS Human Resource Management, sufficient credits for Minor, Economics; UM-Dearborn

COMPUTER: MS Suite: Word, Excel, PowerPoint, Publisher; Acrobat Adobe Pro; Atlas/Pan ATS; Office365

BUSINESS EXPERIENCE AND SKILLS

CONDUCTED IN-PERSON SESSIONS

2017-pres: PSI Services Inc. (Human Resources/Employment Testing/Licensing) Glendale, CA

ADMINISTRATOR: Created/facilitated proctor orientation. Greeted/encouraged testers. Implemented center opening, closing, multi-tiered traffic management procedures. Maintained secure, professional test environment within team. Administered State of Michigan license-based exams using software platforms. Set-up / trouble-shoot technology / security issues utilizing 1-way mirror/surveillance video and on-site observations. I-9 Certifier. (ft)

2015-2017: National Kidney Foundation of Michigan (Health & Well-Being) Ann Arbor, MI

COACH: Facilitated CDC-based Diabetes Prevention Program sessions to diverse adult audiences. Built relationships, shared recommendations, motivated participants that guided lifestyle improvements. (pt)

2014-2017: Kaplan, Inc. (Education/Graham Holdings/Washington Post) New York, NY

PROCTOR: Precisely proctored ACT/SAT Tests that sustained test/classroom secured environments. Distributed / collected exams. Scored essay with 6 point rubric. Collaborated with Kaplan partners. Maintained confidentiality. (pt)

2004-pres: Archdiocese of Detroit (Religious Institution) Detroit, MI

FACILITATOR: Dynamically conducted VIRTUS ® Best Practices/Leadership classes to adults promoting right-doing and pro-active practices in parishes/schools that sustained safe environments. Ensured fulfillment of pre/post session criteria. Partnered with session host to ensure roster reporting guidelines. Maintained confidentiality. (pt)

1997-2003: American Society of Employers (Human Resources) Livonia, MI

MANAGER: Customized Training. Designed/facilitated New Employee On-boarding Program. Managed $500,000 budget, including $100,000 MEDC (Mich Econ Dev Corp). Managed client/vendor contracts. Hired and supervised indirect human resource and training service providers. Secured corporate IACET, HRCI training certifications. (ft)

ANALYZED DOCUMENTS & COMPUTER PROFICIENCY

2013–pres: Pearson--Always Learning (Education Management) Iowa City, IA

SCORER: Provided high quantity/quality, team/remote computer-based scoring for US School District Standardized/SAT Essays, using 0-6 point rubric. Maintained confidentiality, budget/project management goals. (pt)

2012-2017: City of Dearborn (Government Administration) Dearborn, MI

ASSOCIATE: Police Records Bureau. Managed FOIA (Freedom of Information Act) requests. Greeted customers and answered phones. Recommended shadowing program for part/full-time staff. Utilized software provided by “oakgov.com”. Managed crime/police reports / background checks with Omega CrimeView, Clemis/CLEAR; MiCIJN, Talon, AS400. Processed pistol permits, ink-fingerprints. Maintained confidentiality. (pt)

2010–pres: Measurement Inc/ETS--Excellence in Assessment(Education Management) Durham, NC

SCORER: Provided high quantity/quality, team/remote computer-based scoring for US School District Standardized/SAT Essays, using 0-6 point rubric. Maintained confidentiality, budget/project management goals. (pt)

INTERESTS

Scripture Reader: Divine Child Parish, Dearborn // Amateur Genealogist: Retrieve, preserve historical documents Marketer/Administrator: Manage family, faith-based, ethnic social media pages.



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