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Customer Service Sales Representative

Fairfax, Virginia, United States
January 12, 2018

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Lilia Gasin-Zugrav _ __***-***-****

Falls Church VA 22042

Professional Strengths

Professionalism, diplomacy, tactfulness – to generate positive company image;

Responsible, hard–working, positive, active and attentive to details.

Creative, insightful, innovative, assertive;

Leadership – result oriented and goals achiever;

Persuasive Communication Skills;

Problem solving/ negotiation tactics

Professional Qualifications

Fluent in: English, Russian, Romanian Other languages: Spanish, German, Ukrainian

Computer Skills: Microsoft: Word, Excel; Power Point; Millennium; Encore; Fidelity; Net Query; ALSCOM;

NMLS certified


TD Bank August 2017 – present (Fairfax, VA)

● Senior Customer Service Representative (CSR II)

- Assist with opening/ closing procedures; - opening personal and business accounts; - train less experienced members; - submitting reg. E for suspected fraud transactions; - research and explain accordingly the overdraft feature and its impact on their account; - assist customers with submitting consumer loan, credit cards and HELOC applications; - submitting domestic/ international wires; - scheduling off-site business events with existing and non-customers in order to bring more business to our company.

TD Bank August 2015 – August 2017 (Fairfax, VA)

Customer Service Representative I / Teller

-Consult with customers to determine best product and service solutions for their needs; - Resolve service issues and share benefits of additional services; - Cross-trained and provided back-up on the teller line when needed.

-Carefully handling cash as well as perform foreign currency exchange; - perform both teller and platform functions; - prepare shipments and process them accordingly; - efficiently using multiple applications to verify information and come with a proper solutions, etc.

Rodi Salon January 2014 – June 2015 (2070 Chain Bridge rd. Suite 181 Vienna, VA 22182)

Front desk/ Salon Manager

- Preparing schedules for employees, ordering products for retail and salon supply from different distributers and suppliers, developing and implementing various strategies in order to bring in more clients. – Problem solving. – Hiring and training new employees. – Managing receptionist functions.

Rodi Salon July 2013 – January 2014 (2070 Chain Bridge rd. suite 181 Vienna, VA 22182)

Front Desk Assistant

- Managing receptionist functions: answering multiple phone calls, booking appointments, checking out clients, keeping the area clean, doing the inventory.

Royale May 2013 – January 2014 (Tyson’s Corner Mall)

Sales Representative

- Explaining the advantages and features of the sold products using different sales techniques.

Johnson & Johnson, May 2012-January 2013

Medical Sales Representative (Moldova)

-Acting as a team player; - Managing time effectively;

- Planning tactics/ actions which will help in selling our product;

-Positively affecting costumers through knowledge of the promoted products.

Medpark International Hospital, March 2011-May 2012

Translator/ Administrative Assistant/ Receptionist, Sales/Marketing Associate (Moldova)

-Recognizing and adjusting for the needs of others; - Reasoning, problem solving and decision making

-Managing the receptionist functions, planning meetings; - Ability to use multilingual dictionaries;

-Attracting new customers by generating a positive company image; - playing an important role in planning, developing and implementing marketing/ sales strategies in order to succeed in promoting our company.

Language Tutor, 2009-2011 at the Innovational Centre of Parallel Learning of Foreign Languages (Moldova)

Tutored 3rd and 4th grade students in Romanian, Russian, English, and German

Work & Travel Program, March 2007-September 2007 (USA, Silver Spring, MD)

U.S. Aquatics, Lifeguard

The Shoe Department Store #567, Sales Associate


Moldova Sate University, Journalism and Communication Sciences Department, 2008-2010

Master’s Degree, Public Communication: Thesis: “The Analysis of the Message Role and Efficiency in the HIV/AIDS Campaign”

Moldova Sate University, Arts Department, 2007-2010

Bachelor Degree, Choreography in Modern Dances

Moldova Sate University, Foreign Languages Department, 2005-2008

Bachelor Degree, English philology; Minor: German philology; Thesis of the License: “Typology of Slang in Characterizing People”

Publications: “The Poem Land” – a book of poems in English. (Moldova 2013)

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