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Quality Assurance Manager

Toronto, Ontario, Canada
January 12, 2018

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Matt Gutman

** ****** ******, *******, ******* M5R 3E7 416-***-****

Quality Assurance professional with extensive experience in the accomplishment of a customer satisfaction and an employers’ profitability. Skilled in the problem solving, quality control, ISO 9001 quality management system requirements implementation, product and process improvements, document control and training.


Provided the leadership in the accomplishment of AS9100 and ISO 9001 quality management systems (QMS) certifications since 2007

Trained the employees

Audited AS9100/ISO 9001 QMS processes and initiated corrective action process

Investigated the customer complaints, controlled nonconformances and coordinated the implementation of corrective action processes

Participated in the continuous improvement of QMS processes control, accomplished 5% reject rate reduction

Implemented the measuring equipment GAGEtrak calibration software and saved $12,000

Worked without supervision and increased profitability of Southwest United Canada Incorporated

Inspected new and existing products and accomplished the customers’ product acceptance

Implemented the statistical process control

Strong technical writing, administrative, analytical, communication, interpersonal, organizing, planning, problem

solving, computer, training and teamwork skills

Gained experience in the control of the following production processes: metal finishing, printed circuit board manufacturing, plastics processing, metal fabrication and assembly

Professional Experience

Quality Assurance Team Leader October 2016 – April 2017

Powder Coaters Inc. Toronto, Ontario (applied powder coating on metallic products for various industries.)

Conducted chemical analysis and made additions

Prepared control plans, process failure and effects analysis

Assessed quality management system for the automotive industry customers

Quality Assurance Technician 2013 – 2016

Southwest United Canada Inc., Toronto, Ontario (applied protective coatings on aerospace and defence industries products)

Accomplished the PRI Nadcap certifications of the chemical processes in 2016 and 2014

Completed the ISO 9001:2008 and AS9100C quality management system certification in 2015

Documented, reviewed, revised and controlled ISO 9001:2008 and AS9100C QMS documentation

Reviewed the customers’ process specifications and initiated the process changes

Analyzed and approved the suppliers’ certificates of analysis

Verified and approved production traveler documents

Contributed to usage of the plastics packaging containers and reduced the nonconformities

Implemented the measuring equipment GAGEtrak calibration and saved $12,000

Audited the QMS processes and initiated the corrective action requests

Completed the customers’ and PRI Nadcap surveys of QMS processes

Quality Assurance Coordinator/Auditing Officer (Temporary Position) 2010 – 2011

Randstad Engineering, Toronto, Ontario and Toronto Transit Commission (TTC) Engineering and Construction Branch

Documented and controlled the procedures, instructions, process flowcharts and forms

Audited the quality system processes

Quality Systems Coordinator 2007 – 2009

Coretec Inc., Toronto, Ontario (produced printed circuit boards for defense and aerospace industries)

Accomplished the ISO 9001:2008 and AS9100B QMS third party certification

Audited the AS9100B QMS processes, initiated and verified the corrective action process

Contributed to control of the QMS, environmental management, health and safety systems’ databases

Matt Gutman


Professional Experience Continued

Quality Assurance Manager 2002 – 2004

Vulcan Containers Ltd., Toronto, Ontario (produced metallic containers and printed metallic sheets)

Accomplished the ISO 9001:2000 QMS third party certification for the two divisions

Implemented QMS requirements and accomplished 5% reject rate reduction

Prepared the QMS documents and trained the employees to implement the QMS processes

Inspected the new products and accomplished the products acceptance by Transport Canada and the customers

Quality Assurance Manager 2000 – 2001

Automatic Coating Ltd., Toronto, Ontario (applied powder coating for the automotive, aerospace, defense and furniture industries)

Supervised inspectors and accomplished the customer product acceptance

Documented the control plans and the processes potential failure mode and effects analyses and submitted to the automotive industry customers

Investigated the customer complaints and coordinated the corrective action process

Coordinated the process for control of the nonconforming products and corrective action process

Quality Assurance Manager 1998 – 2000

Spartech Industries Custom Molded Products, Brampton, Ontario (produced plastics injection molded products for the water filtration and other industries)

Implemented QA program for the new products and accomplished customer acceptance

Trained and managed the quality control inspectors

Investigated the customer complaints and coordinated the corrective action process

Purchased Mitutoyo’s Measurlink software and digital measuring equipment, collected and analyzed the statistical data and initiated the corrective actions

Senior Engineer Process and Quality 1995 – 1998

Monarch Plastics Limited, Brampton, Ontario (produced decorated plastics blow molded containers for the packaging industry)

Documented ISO 9002:1994 quality system policies, procedures, instructions, flowcharts

Provided the quality system’s processes and documentation training

Conducted the internal audits

Coordinated corrective action reports

Controlled the quality and engineering documentation

Senior Supplier Quality Assurance Engineer 1992 – 1994

Motorola Canada Limited, Codex division, Mississauga, Ontario (produced the data networking equipment)

Audited the plastics products suppliers’ quality management systems according to the requirements of Motorola Quality System Review and accomplished the supplier performance improvement

Prepared the receiving inspection instructions

Requested and verified the supplier corrective actions

Education and Professional Development

Further Certificate of Technology Quality Control, Swinburne College of Technical and Further Education, Australia

Diploma, Chemical Engineering, Plastics Materials Processing from Riga Polytechnic Institute (now Riga Technical University) was recognized by University of Toronto as equivalent to Bachelor’s Degree in Chemical Engineering, Plastics Materials Processing from a reputable Canadian University

SAE ISO 9001:2000 and AS9100B Internal Auditor, BSI Management Systems Canada Inc.

SPE Ontario Lean Manufacturing Six Sigma Practices & Advancements in Hot Runner Technologies

Communications and Team Training for Continuous Improvement, Motorola Canada

Statistical Methods Quality Assurance, Sheridan College

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