Manager Customer Service

Andrew Hamilton

Jersey City, NJ ***** 646-***-****

https://www.linkedin.com/in/andrewdhamilton/ ***********@*******.***

https://hamilton716.wixsite.com/andrewhamilton

Property Manager

Hospitality Facilities Management Operations

Executive leader with expertise in all facets of operations and performance of property management. Skilled in managing business plans, including objectives, compliance goals, marketing positioning, people, asset quality, and financial goals and objectives. Instrumental in streamlining and improving processes, enhancing productivity, and implementing innovative solutions. Achieved profitability through revenue generation, cost control, guest satisfaction and developing team members while maintaining the integrity of the company.

KEY STRENGTHS & EXPERTISE:

Multi-Unit Property Management

Policy and Procedure Development

Asset Management

Contract/Bids Negotiation

Strategic & Business Planning

Consulting & Customer Service Delivery

Budget Development & Administration

Construction Management

Operations Management

Sales & Revenue Growth

Guest Service Excellence

Project Management

PROFESSIONAL EXPERIENCE

VARIOUS CLIENT CONSULTING ASSIGNMENTS, New York, NY Jan 2017 - Present

Provided hands-on assistance with various projects. Specifically, in the storage, new build construction and lay out commercial properties. Involved with design and set up of facilities, HVAC and climate control systems, Security, building access, and equipment.

CIRKERS, FINE ART STORAGE AND LOGISTICS, New York, NY May 2009 – Jan 2017

Senior Vice President

Provided hands-on oversight to the overall operations and asset management of multi-unit fine art storage and logistics facilities in Manhattan and Brooklyn. Areas of responsibility include repositioning and branding, facilities management, revenue optimization, sales, marketing, contract management, and driving operational efficiencies.

Managed construction of design-bid-build upgrades while ensuring achievement of strategic objectives in bottom-line performance, technological innovation, and developing new business.

Led the complete life cycle of multi-million-dollar renovation projects from planning to execution.

Reduced unnecessary overhead and liability through eliminating open storage / bailment.

Established a continuous improvement culture across the company through implementing new inventory control systems, and digital programs and tools to achieve profitability and performance objectives.

Acquired new clients and accelerated revenue and profit growth through the development and implementation of sales and marketing strategies.

Established and maintained relationships with Department of Transportation, FMCSA, and TSA for logistics, and shipping regulatory compliance.

Strategically Coordinated events and viewings for high wealth clients

Managed Financial results of the property having control of profit and loss results, variance reporting, forecasting and budgets.

THE MARMARA MANHATTAN HOTEL, New York, NY Apr 2007 – Jan 2009

General Manager

Managed the overall operations of a luxury full service residential property with 35 staff and gross revenues of $7 million. Led, directed, and managed all property operations including, but not limited to budgeting and forecasting, strategic planning, team leadership, fiscal management, sales and marketing, and legal. Managed multimillion dollar construction project converting rooftop to iconic penthouse apartment.

Achieved hotel profitability through revenue generation, cost control, guest satisfaction and developing employees, while maintaining the integrity of the hotel.

Amplified average rate year over year by 35%, occupancy by 7%, and RevPAR by 15%.

Developed new business through negotiating contracts with the MTA and City of New York for the Second Avenue subway.

Provided development consultation on new property acquisitions, site surveys, and real estate negotiations.

KPMG LLC, New York, NY Jun 2006 – Apr 2007

Manager, Hoteling and Conference Services

Oversaw daily facility operations for Hoteling, providing high quality workspace for employees and managing real estate expenses for the global network of professional services.

Provided direct supervision, coordination, and guidance to all aspects of KPMG Manhattan’s conference and training center.

Spearheaded all aspects of food service and facility operations of 15 conference rooms and 8 boardrooms for a total of 25,000 square feet.

Provided leadership and active hands on participation to the conference services representatives, operators, receptionists, mail room and audiovisual technicians.

Coordinated and managed internal and external vendor relationships to achieve results and exceed the standards of the company.

MILFORD PLAZA HOTEL, New York, NY Aug 1995 – June 2006

General Manager / Director of Operations

Directed operations and business functions for the property with 1300 rooms, 1.2 million SF, $58 million annual gross revenue.

Overseeing the daily functions and setting expectations for sales and marketing, yield management, engineering, housekeeping, food service, reservations, human resources and front desk departments and managing 500 employees.

Developed operating and capital budget to exceed earnings projections and managed property to operate effectively within these parameters.

Achieved YTD occupancy of 95% and gross operating profit (GOP) of 47%. Increased revenues by 7.3% year over year.

Conceptualized, drafted, and implemented sales and marketing plans.

Owned revenue strategy maximizing profitability, optimizing ADR and generating a consistent #1 ranking in RevPAR penetration against the competition.

Project managed two major hotel renovations, delivering under budget and ahead of schedule.

Managed the implementation of a new Web site and coordinated marketing plan.

Talent acquisition, training, coaching and mentoring of team.

EARLIER CAREER

PARK CENTRAL HOTEL, New York, NY Apr 1994 – Aug 1995

Director of Operations

EMPIRE HOTEL, New York, NY Oct 1991 – April 1994

Rooms Division Manager

EDUCATION

Hotel, Catering and Institutional Management

GUILDFORD COLLEGE, Guilford, UK

General Managers Program – targeting strategic operations-level issues

CORNELL, Ithaca, NY

A Level

ROYAL MERCHANT NAVAL SCHOOL, BEARWOOD COLLEGE, Reading, UK

New Jersey Real Estate Course

Currently enrolled

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