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Human Resources Employee Relations

Los Angeles, California, United States
January 12, 2018

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Reputable Human Resources & Payroll Business Partner Dear Executive Recruiter:

I would like to take this opportunity to submit my resume for consideration for the Human Resources position within your Corporation. I am seasoned hands-on Generalist, who strongly believes in "Managing By Walking Around" (MBWA) with solid understanding of organizational dynamics and a commitment to strategic business partnerships. Possess the ability to multi-task, deal with ambiguity, work in a team environment, recognize trends, and identify systematic approaches to solving problems in a fast moving, dynamic environment. Demonstrated ability of organizational and project time management, as well as strong issue resolution and facilitation skills.

Recruitment, Retention and Talent Acquisition for all levels of Personnel, Utilizing “Behavioral Interviewing” Techniques, Plan and Implement Creative and Innovative Recruitment Strategies, Job Fairs, Generate Publications/Postings

Benefits Administration 401(k), 403(b) International Pension, International Retirement, TSA, Enrollments, Contracts Negotiations, On-line Benefit Training, TPA, 5500 and Billing Reconciliation

Compensation Analysis, Classification/Reclassification, Benchmarking, Salary Administration, Prevailing Wage, FLSA Testing and Research Surveys for both union and non-union clients

Payroll (Full-Cycle) Multi-State/Canadian/International ADP PayExpert/Force, ezLabor, HRIS, Great Plains, PEO Shared Services, HRB, e-Time, Timecard Auditing/Payroll Processing, Auditing Agency Invoices, File Quarterly Payroll Taxes, and Form 5500

Accounts Payable/Billing/Operations/Budgeting management, 501(c)3, P&L, EBITDA and accounting procedures

New Hire Employee Indoctrination (i.e., Paperwork, Health Requirements, I-9 and Background Checks, etc.).

Workers’ Compensation Claims, State Disability Filings, COBRA, OSHA, HIPAA, FMLA, ADA, SB198, Safety and Security Compliance and Training

Training and Development Planning & Delivery, Succession Planning, "Train the Trainer", Organizational Development & Implementation, on-line Assessments and Examinations

Employee Relations, EEO, Proactive Employee Grievances, EDD Unemployment, complex reports regarding employee turnover, churn, retention, complaint resolution, and WC Hearings

Labor Relations Contracts Review, MOU, Collective Bargaining, Attorneys’ and Union Representatives

Effective and Efficient Record keeping in Compliance with Sarbanes-Oxley, DFEHA, DHS, Office of Federal Contract Compliance Programs (OFCCP), DOT, JCAHO and Immigration Laws

Strategic Business Plans, Start-up Project Planning, Change Implementation and Operational Budgets

Abreast of all Current Labor and Multi-State Employment Laws

Record of continuous professional growth with demonstrated measurable results in an HR/Operations leadership role

I also possess advanced knowledge of various software systems to include, however not limited to: Windows, Microsoft Works, Excel, HRIS, PeopleSoft, ADP Payroll (WFN/PayExpert/PCPW), Paychex, Kinnser, Great Plains, HRB, Showcase Reporting, PowerPoint, QuickBooks, Yardi and MS Outlook & Calendar. I am confident that my work history, productivity and capabilities will benefit your Human Resources department as well as your Corporation. Thank you in advance and I look forward to hearing from you at your earliest convenience. Sincerely,

Tonya C. Houston-Crowley


Reputable Human Resources & Payroll Business Partner 09/2017 to present Elements Behavioral Health

Long Beach, CA 90815


Responsible for leading the Company's overall strategy for delivering a competitive compensation and benefit program to its employees and contributing to the Company's strategic goal of being an employer of choice. Develop, advocate for, implement, monitor and report the results of compensation surveys, job families and ladders and the Company's Total Rewards Program. Collaborate with third party insurance brokers and benefit providers to identify new and improved ways of enhancing the Company's Total Rewards Program by participating in annual renewal, RFP and marketing process, including carrier selection, plan design, and financial negotiations. 08/2016 to 07/2017 City of Hawaiian Gardens

Lay-off Hawaiian Gardens, CA 90716


Solely responsible for the hands-on human resources management for the entire city. Perform management of strategic direction, recruitment, benefit management, labor relations and workers compensation. Interpretation of Memorandum of Understanding (MOU), served on union negotiation team for bi-annual local unions (Management and Rank & File). Effectively communicate with Union Business Representative and President. Manage volunteer and community service program in collaboration with courts. Served as Revocation Hearing administrator for casino work permit hearings. Administer benefits and retirement through CalPERS. 05/2015-07/2016 Los Angeles Area Chamber of Commerce Resigned Los Angeles, CA 90017


Perform hands-on management of strategic direction, recruitment, planning for expanded business lines, expanding geographic coverage, operational and employee structures. Provide insight, leadership, complete research and due diligence. Develop and execute cost effective recruiting, hiring and retention strategies. Manage workers compensation, healthcare and all other benefits programs. Maintain and update company HR policies and procedures. Provide HR and employee relations support to the company's management and employees. Administer salary, wage, field pay rates, and compensation reviews. Process the semi-monthly payroll, perform reconciliations, audit timesheets and, prepare reports as needed.

2010 – 2014 North Star Healthcare, Inc. (Home Health & Hospice) Lay-off/Restructure Walnut, CA 91789


Provided strategic direction, recruitment, planning for expanded business lines, expanding geographic coverage, operational and employee structures. Develop and execute cost effective recruiting, hiring and retention strategies. Manage and develop appropriate training programs, administered workers compensation, healthcare and all other benefits programs. Provide HR and employee relations support to the company's management and employees. Administer salary, wage, and compensation reviews. Process the semi-monthly payroll and perform reconciliations. 2007 – 2010 Brackenhoff Management Group (Real Estate & Property Management-Multi Family) Company Closed Carson, CA 90745


As a member of the executive management team, identify, suggest and implement process improvements, Provide professional hands-on HR and Payroll leadership for multi-state/site, tactics, execution and guidance to employees and regional managers. Responsible for developing, implementing and administering policies and programs covering employment, full-cycle payroll, employee relations, wage and salary administration, training and development, health, benefits, risk management, workers’ compensation and employee services. 1993 – 2007 COPE Academy of Learning (A Non-Profit 501(c)3 Christian School) Company Closed Inglewood, CA 90301

ADMINISTRATIVE DIRECTOR, HUMAN RESOURCES & OPERATIONS Provide Human Resources and Operational Development support to staff and Principal Owner. Managed recruitment, benefits, labor & employee relations, compensation & salary analysis, interpretation of policies & procedures, employee grievances, full-cycle payroll, training & development, succession planning, HRIS, new hire orientation, benefit administration, accounts receivables/payables, and operational budgets. 1984 - 1992 Northrop B-2 Corporation (Aerospace/Government/Manufacturing) Budget cuts Pico Rivera, CA 90060


Assistant to the Human Resources Manager. Front-line Recruitment of Engineers in compliance with Office of Federal Contract Compliance Programs (OFCCP). Provides advice, guidance and training to less experienced staff, customers and applicants to ensure complete understanding and adherence to company-wide staffing process. Identifies inconsistencies in staffing processes and develops recommendations to ensure the Company is compliant and competitive. Maintains contact with hard to find skilled candidates using various communication techniques to keep the candidate interested in Client opportunities. Provided supervision to 8 HR. Assistants in processing Resume Sourcing, Scheduling of Interviews, Physicals, Job Offers, Personnel File Maintenance, and Background Checks. EDUCATION/MEMBERSHIPS

Almeda University, May 2006

Bachelor’s of Business Administration, Human Resources Management

L.A. Southwest Junior College, Los Angeles, CA - August 1984 Major in Computer Science with minor studies in Accounting


Executives in Human Resources Member

Certified Century-21 Action Real Estate Sales Agent

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