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Customer Service Security Officer

Westerville, Ohio, United States
January 12, 2018

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**** *** *** ****, *********, OH 43023

H: 614-***-**** C: 614-***-**** Patient and empathetic Professional with extensive background in conflict resolution and customer care. Desires a Leadership role. Friendly Sales Associate adept at working in diverse retail and customer service environments. Physically fit Security Officer adept at defending clients and their assets. Weapons expert who possesses excellent self control in difficult situations. Security Officer with extensive knowledge of law enforcement practices, investigation techniques and security equipment operation. I'm well-versed in identifying potential risks and using common sense in high-stress situations.

Creative problem solver

Quick learner

Strong client relations

Strategic sales knowledge

Multi-line phone talent


Sales Westerville, Ohio April 2016 - Current

Selling Appliances, Mill Work, and Flooring.

Investigated and resolved customer inquiries and complaints in an empathetic manner. Adhered to all confidentiality requirements at all times. Met all customer call guidelines including service levels, handle time and productivity. Solved unresolved customer issues.

Strong leader of customer support staff.


Armed Security Officer (SUPERVISOR) Cincinnati, OH March 2012 - Current Provided outstanding customer service.

Accurately read, understood, and carried out written instructions. Carefully documented statements, observations and evidentiary materials. Conducted interviews with witnesses and clients.

Kept current on all agency and state policies, rules, regulations and statutes. Detected suspicious activities and watched for criminal acts and rule infractions. EDUCATION


Wrote reports on property damage, theft, presence of unauthorized persons and unusual occurrences. Warned offenders about rule infractions and violations and verbally evicted violators from premises. Testified at judicial hearings and trials involving criminal acts committed against the company. LINDSAY HONDA

Public Relations Service Columbus, OH June 2015 - Current Documented all customer inquiries and comments thoroughly and quickly. Coordinated between billing department and customers to resolve problems. Deescalate customers, and fix any issues they may have. Greeted customers in a timely fashion, while quickly determining their needs. ROUSH HONDA

Service Advisor Westerville, OH June 1998 - April 2012 Greeted customers entering the store to ascertain what each customer wanted or needed. Described product to customers and accurately explained details and care of merchandise. Politely assisted customers in person and via telephone. Provided an elevated customer experience to generate a loyal clientèle. Scored in top 10% of employees in successful resolution of issues Served as the main liaison between customers, management and sales team. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.


Auxiliary Officer Columbus, OH May 2001 - August 2012 Issued warnings and citations for traffic violations. Removed disabled vehicles and obstructions from roadways. Investigated and reported crimes, accidents, offenses and damage to property. Assisted in special investigations and crime prevention programs. Actively patrolled assigned areas to prevent and detect crimes. Checked all vehicle equipment for proper functioning prior to use. Responded immediately to calls involving automobile accidents and criminal activity. Talked regularly with citizens to establish rapport and become a familiar presence in the area. HIGH SCHOOL DIPLOMA

Walnut Ridge High School

Columbus, OH 1992

O.P.O.T.A. Firearm Certified

Certified in First Aid and CPR

De-escalation Skills

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