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Customer Technical Support

Woodbridge Township, New Jersey, United States
January 12, 2018

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Sachin Patel


Iselin NJ 08830

Professional Profile

Exceed Professional Expectations Through Customer Care & Commitment to Excellence

Strong analytical and mathematic skills complemented by a leadership mentality in assisting teams in all areas of the Customer Admin Functions as a SME [subject matter expert]. Highly skilled at multi-tasking, critical thinking, process efficiencies, and able to coordinate large projects with other teams, while maintaining goal priorities and key business objectives. Unique ability to take initiative on very intricate and complex projects and break it down to smaller segments. Detailed oriented with a laser focus on promoting customer loyalty by providing the best level of service.

Strengths & Qualifications

Customer Satisfaction & Issue Resolution

Effective Analytical Skills

Team Leadership & Management

Billing & Expense Control

Meeting Department & Corporate Goals

Solid computer skills/ability to learn new system

Creative Problem Solving

Technical Support Skills

Communication & Collaboration

Performance Assessment

Project Management

Consensus Builder

Professional History

RICOH USA INC., West Caldwell, NJ 2008- 2017

Analyst, Federal Customer Administration (2011 – Nov 2017)

Partner with AR team to reduce aged +90 AR from 30% of total to 4.2% over 3 years while the business grew 20% each year

Expert at reconciliation of MIF (Machine in field) report

First Vertical Market billing team to achieve 0% +30 in our invoice queue, Q1 2015

Collaborate with Order Management, Compliance, Finance, Leasing, Dealer and Business Develop teams to exceed company objectives

Work with process improvement team to successfully automate invoice transmissions to customer web invoicing portal

Recommend new/improved procedures as needed to improve productivity/skillful job performance

Support Service, Customer Master Analyst (2008 – 2011)

Maintained customer database per process and worked with cross functional business teams for nonstandard accommodations

Reduced the circulating returned AR by over 82% in 1 year, which resulted in a manageable cycling backlog

Work closely with Contract Administration department to ensure all pertinent information is updated per master, lease or service contract.

Designed & developed internal lease system for Customer master group.


Bachelor of Science

Diploma in Computer Systems

Completion of MCSE and CCNA


Oracle R12, 11i, Lotus Notes, MS Excel/Access/PowerPoint/MS Word, programming languages in C/C++, Visual Basic, SQL, FoxPro, Cobol.

Obtained training in information technology, program design techniques, operating systems, RDBMS/4GL PC maintenance.

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