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Customer Service Sales

Silver Spring, Maryland, 20904, United States
January 14, 2018

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Accounts Receivable Clerk

Next Day Blinds - Jessup, MD


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Your Message:

"Brian A. Craig

3938 23rd pkwy Temple Hills MD

202-***-**** (C)


To establish a career with a reputable company, that provides me the opportunity to further my training, skills and Education. I will utilize my experience and Education to be an asset to the company while working towards achieving my professional goals.

Education Bowie State University - A.A. Communications - May 2010


Allied Universal Washington DC, May 2015- August 2017

Premises and personnel by patrolling propert, monitoring surveillance equipment, inspecting buildings, equipment and access points permitting entry.

Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises. Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.

Answer all clients and Customers on protection if the premises

Patrol premises to observe any suspicious activity

Answer all phone calls for front desk services.

CIBT Visas- McLean, VA September 2015- June 2017

CustomerService Specialist- Processing Agent

• Provided professional and exceptional customer service and telephone etiquette

• Researched tourist and business visa requirements for embassies and the US Department of State

• Advised clients on the status of their visa or passport services

• Handled a high volume of incoming calls in a call center environment

• Processed complex and elaborate orders and inquiries

• Researched and processed elaborate requests for visas and passports

• Handled entire client orders from start to finish

• Determined clients' visa needs and answer their visa questions.

• Made billing adjustments and apply payments to accounts

• Analyzed travel records, when available, to determine required visa(s) for each trip.

• Decided on best processing order for visa(s) and mechanisms to meet deadlines.

• Spoke with and met with embassy personnel to secure their cooperation in issuing proper visa(s) within needed timeframes.

• Researched visa and passport requirements for situations not covered with current data in computer database by speaking with embassy personnel and or analyzing available reference materials.

• Assisted with walk-in clients.

• Prepared visa application paperwork.

• Maintained complete working knowledge of visa requirements for most common document type.

• Created and maintained proper computer records for all active document requests.

• Assisted clients with service requests

Goodwill - Fairfax, VA

• Production Supervisor June 2014 – August 2015

• Accomplished all manufacturing staff results by coaching and counseling employees

• Completed all plan by scheduling all daily task

• Answered all customer service, Production related questions

• Created all and revise all production goals and reviews

Best Buy - Arlington, VA

Sales Consultant October 2013 -July 2014

• Monitor all sales and customer Inquries in each store dept

• Responsible for customer inquiries and service.

• Controlled and monitored inventory levels for optimum sales

• Surpassed sales goals in first six months on staff.

• Work with other team members to minimize and eliminate shrinkage.

Comcast - Greenbelt, MD

Customer Service Representative May 2011 -June 2014

• Control and process client payments while minimizing data entry errors

• Responsible for customer retention, and issue resolution

• Achieved GOLD and Presidential achievement awards for professional performance.

• Setup and process service tickets for company technicians.

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Brian Craig


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Have you completed the following level of education: Associate?


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