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Customer Service Manager

Texas, United States
January 14, 2018

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Charles Anthony Jones

*** ****** ** *** *** Longview, TX 75604 504-***-****


Seeking a position in Business Administration or Accounting, where I can further develop my academic knowledge, organizational abilities, business and accounting program skills while achieving corporate goals.


Kroger 701 McCann Rd Longview, TX, 75604

Accountant/Grocery Manager

June 2008 to present

Ensure accuracy and security of all cash received through front end, by practicing and enforcing money-handling procedures and processing cashier deposit paperwork.

Reviewed closeout receipts and refunds.

Balanced register tills and set them up with starting balances.

Prepared cash and check deposits

Reconciled cash safe inventory with cash totals reports.

Ran daily close and filed close out reports using excel.

Scheduled weekly cash change and supplies orders.

Maintain and update cashier training manuals and ensure adequate register supplies are available.

Brief cashiers on price changes, specials and any changes in store policy pertaining to front in work.

Vista College 1905 Loop 281 #21 Longview, TX, 75604

Collection Manager

March 2012 to August 2013

Initiated and pursed the prompt collection of inactive student accounts.

Established deadlines and payment plans based on Vista College’s collection policies and Fair Debt Collection Act then effectively communicated results with supervisors.

Effectively created an accounting and filing system using Microsoft Outlook, Excel, and Access.

Counseled and developed repayment plans and collection goals with students.

Monitored student’s plans setting payment dates and collection goals.

Conducted personal budget workshops in group settings as well as individually with student body.

Consistently achieved monthly cash flows goals

Convergys 2524 Judson Rd, Longview TX 75604

Customer Service Representative

August 2008 to August 2009

Handled customer issues and complaints for a variety of cellular phones.

Processed payments.

Troubleshot connection issues, evaluated phone usage trends and presented the best possible options for the customers.

Identified billing errors and implemented plans to correct them.

American General Financial 1749 W Loop 281 Longview TX 75604

Financial Representative

April 2007 to August 2009

Maintained office files and prepared cash disbursement ledgers.

Managed monetary transactions, operated cash drawer, prepared bank deposits, drafts and maintained bank reconciliation statements.

Full charge processing of all accounts receivable and payable.

Managed petty cash and office supply expense accounts.

Managed customer’s accounts in general journal and ledger.

Diagnosed the value of a variety of properties like cars, trucks, motor homes and homes.

Interpreted credit reports, verified employment and references of clients and established loans and lines of credit.


Wiley College 711 Wiley Avenue, Marshall, TX 75670

Bachelor of Business Administration


Proficient in:

Microsoft 7, Peachtree, QuickBooks 2006 and account data base construction using access

C++ programming language.


President of SIFE Wiley College(Students In Free Enterprise)

Accounting Club Wiley College

Phi Beta Lambda

References available upon request

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