Customer Service Representative
Resume:
Shirley Miller
*******.**********@*****.***
CAREER OBJECTIVE: A Customer Service Representative position
SUMMARY
Seasoned customer service professional working with internal and external customers.
Efficiently interact with customers to provide information in response to inquiries about products and services. Great communication and listening skills which enables me to listen and resolve complaints. Basic computers, multi-line telephone system, files and record keeping.
WORK EXPERIENCE:
Randstad Professionals (Staffing Agency), San Diego CA 10-2017 to 01/31/2018
Customer Service Rep/Tech Support
Answered incoming calls from clients inquiring help to reset their passwords for their emails,
And other information that they would need help with. Documented each call. Data entry . Worked with multiple software programs.
Medical Professional (Staffing Agency), San Diego CA 10-2016 to 02/2017
Customer Service Representative
Answered incoming calls from members inquiring information about their health plan benefits.
Explained how their benefits work with our company concerning their fitness program.
Helped member choose a fitness facility that is close to them and help them enroll in the facility.
Completed all data entry on clients information and documented all calls electronically.
Randstad Staffing Agency, San Diego CA 07-2016 to 10-2016
Warehouse Associate
Packaged products for customers in the shipping department. Ensured that all products were shipped the same day for customer satisfaction.
Ensured that all postal labels were correct on each package before sending it out to be shipped. Checked all products for any mistakes or scratches before shipping to the customer.
Southwest Airlines, San Diego CA 05-2016 to 07-2016
Customer Service Rep
Checked-in passengers, put correct boarding tags on luggage, and printed boarding passes.
Answered any questions that they might have about their flight and giving out directions to which gate they needed to go to.
Accepted payment in the form of cash and credit cards; input data electronically. Made corrections on information or flight changes that the customer may have wanted in their file.
Costco Wholesale, San Diego CA 11-2015 to 12-2015
Maintenance Associate
Swept floors throughout the store. Emptied trash cans throughout the store and offices and bathrooms.
Cleaned up any spills when needed. Cleaned break rooms and polished all stainless steel.
Shirley Miller
*******.**********@*****.***
985-***-**** Page 2
Drillco Inc.-Baton Rouge, LA 09-2007 to 04-2015
Order Puller
Validated accuracy of all customers’ orders. Acted as a liaison between customer and sales team for order pulling to eliminate any discrepancy.
Ensured all orders were filled accurately and in a timely manner resulting in customer satisfaction.
North Oaks Hospital- Hammond, LA 12-2006 to 02-2007
Medical Biller
Ensured all claims were submitted accurately and in a timely manner. Verified that all codes were corrected before billing submission
Responsible for keeping up-to-date with current billing protocols. Confirmed patient insurance information and coverage and made changes on the claims files.
Community Memorial Hospital, Ventura CA 12-2001 to 11-2006
Medical Biller
Accurately input data to produce and submit claims to insurance companies. Utilized knowledge of insurance guidelines to quickly validate submissions leading to timely payments to physicians and hospital. Coordinated with other departments to identify and resolve any claim issues in a timely manner.
Corrected any errors when needed and updated any codes when also needed for correct payment from insurance companies so there would not be any delays.
EDUCATION AND TRAINING
Medical Billing/Coding
Academy Education Services, Oxnard, CA
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