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Customer Service Representative

Chandler, Arizona, 85244, United States
January 14, 2018

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Sherry L Flores Phone: 480-***-****

P.O.Box 1237

Chandler, AZ 85244

Objective and Background

Desire a reputable company that is in the industry of customer service that provides world class service to current and future clients. I am a very outgoing individual that thrives on performing above expectations. Also, I am dedicated employee who likes working with winning team that promotes a positive environment.

Employment History

Communications Specialist


MDS Communications

I called around the United States for various fundraising organizations and causes. I used ccommunication skills to build rapport with existing client. Calls were made outbound to existing donors to various organizations.

Customer Service Representative



Inbound call assistance for customers to provide assistance regarding billing, sales, and troubleshooting problems for a variety of cell phones. Inbound calling to receive from existing clients to promote new sales of products and special promotions. Help customers by listening to their needs of solving issues of how to operate new phones like iphones, motorola, and samsung.

Assistant Teacher


Watch Me Grow

Assist with teaching, planning activities, supervising children from ages 6 weeks through 11 years old. Also provide meals and snacks for children and change diapers or assist with potty training. I also provided computer or tv interacfioms, as well as sing songs with children to teach basic learning.

Customer Service Representative


Ultimate Staffing

Worked in various call centers assisting with inbound/outbound calls assisting through surveys, accounts, and scheduling tests. I worked with people that were needing information on their particular career field to assist with taking their tests.In addition, I also obtained payment for test, scheduled tests, provided email conformation,and with study guide.

Customer Service Representative


Safelite Auto Glass Group

Help customers file claims on auto glass damage, property damage on homes, general liability insurance claims, worker’s compensation claims, and automobile accident reports. Processed glass claims for various insurance companies like Nationwide, AAA, Allstate,Einsurance,etc. Also provided sales for windshield wiper blades, and sometimes windshields discounted if their deductibles were too high for glass comprehensive coverage.

Sales Associate Telemarketer


Dearfield Associates

Provided outbound calls to sell Doubleday Books and Columbia House DVD Movies to existing clients. Calling outbound to sell products to customers and provide promotional opportunities. In addition, call past clients to win back their membership by providing discounts for special promotions of books and movies.

Additional Information

I was awarded 4 times for customer compliment calls at Safelite.

I am familiar with Word, Outlook, PowerPoint, and can type about 40wpm. In addition, I am a highly motivated individual that loves challenges. I am great with problem-solving to provide helpful solutions.


Secondary Education History BA Arizona State Mesa, AZ

Business Administration AA Fresno City College Fresno, CA

High School Diploma Clovis High Clovis, CA

References are available upon request

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