Customer Service Manager
Resume:
Ourania (Renee) Kalouris
**** ****** ****** ***** ****** Village,NY 11428
Home #: (718) 225 - 0152
Cell #: (646) 523 - 3389
Email: *****.********@*******.***
Objective
My objective is to apply my knowledge and skills to a prospective long term career. I am currently seeking Full-Time work. I am a quick learner, self driven individual, looking to advance my opportunity in the workplace, with a respectable and ethical work manner. Having the ability to self teach.
Education
Associate & Bachelor Degree Graduate - Major in Business Management at Briarcliffe College (Bethpage, NY) GPA 3.7 Graduated with Honors
45 Hr. course in Real Estate Sales, Queens College (CUNY), Queens, NY (2006)
Experience
U.S. Postal Service -Floral Park Post Office
35 Tulip Avenue Floral Park,NY 11001 Ph# 516-***-****
March 21st, 2015- Present
Sales and Service Associate - (PSE Window Clerk)
D.T. Periodontics & Cosmetic Surgery Great Neck,NY Ph# 516-***-**** August 15th,2014- March 19th,2015
(Office Manager)
Perform daily office tasks of a dental surgeon practice
Call-taking, Customer service, appointments scheduling, rescheduling, cancellations, booking meetings, as well as avoiding or resolving time conflicts
Accounts receivables, Problem-solving. Decision making.
Insurance admittance of claims, tracking, correspondences, record keeping
Daily data gathering, entry, researching, corrections
Training others, continuous acquired knowledge beneficial to the quality and efficiency of service provided and overall health of business
Maintaining a positive atmosphere / multi-tasking / Personal dedication to all patients
MEDITERRANEAN GYRO (Greek Restaurant) Vestal, NY 13850
Ph# 607-***-****
June 15th, 2011 – February 9th, 2014 (Assistant Manager)
Manager Responsibilities were to overlook all aspects of running the business
Accounts payable, Accounts receivables
Hiring /Training/ Terminating Personnel / Payroll
Advertising/Marketing
Inventory control / Productivity Management / Generating and Analyzing Business Reports
Customer Service /Daily supervision of product and service quality
Organized / directed the preparations and execution of daily operations
Maintaining order and work flow
CODEO CONSTRUCTION CORP. 2275 27th Street Astoria, NY 11105 Ph# 718-***-**** September 20th, 2003- 2011
(Receptionist)
Paperwork completed for contracted bids
Consistent call-taking/ customer services
Internet research, Filing, Faxing, Printing, and typing
Resolved issues, scheduled appointments, cancellations
LUXOTTICA GROUP Port Washington, NY 11050
Ph# 800-***-**** April 12th, 2007 – June 28th,2009
(Key Account Manager/Customer Service Representative)
Answered multiple phone lines (headset) approx. 150 calls per day, placed, canceled, created, altered orders
Problem-solving, Data entry was executed daily. Researched information via the Internet, performed inventory set up
Organized / Updated Assortments for “Key” accounts.10- 20 valued individual accounts were solely my responsibility
Faxed, e-mailed with corporate associates and to valued customers
MAGILL ASSOCIATES Levittown, NY Ph # (516)579-410
September 2005 – November 2005
(Temp Administrative Assistant)
Approx. 2,000 claims were processed per day (Law firm)
Mail Processing, opening of mail
Assembling, organizing claim and re-stamping
PARTIES TO GO Islandia, NY
Ph# 631-***-****
April 2005- January 2006
(Catering Facilitator /Caterer)
Hosting, catering, and creating the setting
Loading and unloading truck supplies
Waiting staff
Achievements
Fluent in the Greek Language Greek Regents at Holy Trinity (Greek Language)
Letters of Recommendation received in 2007, 2008, 2009, 2014
Who’s Who Award and Publication 2011
Active Alumni Scholarships (since 2008)Vice President of the Future Business Leaders of America Business Club (since 2009) Active Member
Computer Skills
Microsoft Word, Excel, Power Point, Open Office, Adobe Reader, Outlook, Internet Browsing. Type 35-45 wpm. Trained in AS400, Mogo, Dentrix Software Programs
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