Customer Service Professional Experience

Energetic male seeking entry level position with developmental opportunities.

Ability to adapt and work efficiently in a rapidly changing environment; willingness to be an active participant in a team environment; and ability to manage multiple simultaneous tasks. Strengths include excellent customer service and team working, communication and problem solving skills, attention to detail, a positive attitude and a desire to constantly learn.

Professional Experience

B&K Distributors, MD, DC, VA and PA

Assistant Site Supervisor

2012-2017

Manage and operate equipment on various commercial and residential job sites.

Complete complex commercial and residential projects.

Work with a team to get the jobs done efficiently.

E-Structors, Elkridge Maryland

Shipping/Receiving supervisor

2008-2012

Maintained inventory in warehouse and trailers, routed trailers.

Was responsible for maintaining department’s employee timesheets and reviews.

Operated forklifts and $1million large electronics shredder.

Trained employees on production protocols and standard operating procedures.

Corporate Rentals, Columbia, Maryland

Warehouse Manager

2003-2008

Inventoried incoming/outgoing furniture.

Supervised crew of 12.

Maintained time sheets and employee reviews.

Coordinated shipping/receiving.

Jillians Entertainment, Arundel Mills Maryland

Bar Service

2000-2008

Interacted routinely and extensively with customers.

Equipped bar, assisted bartenders and managers.

Managed and controlled inventory using standard business process.

Restocked glassware, beer, liquor, mixes, kegs, etc.

Pre set bar front before opening/close down bar stocking and cleaning.

Special Needs Lawn Care, Columbia Maryland

Landscaper/Guardian

1998-2000

Managed scheduled lawn care services for multiple customers.

Screened equipment for job readiness.

Double checked the equipment after job; rescheduled rain dates.

Supervised special needs child while completing landscaping jobs.

Assigned daily tasks and engaged child in the work process.

Service Merchandise, Columbia Maryland

Sales Coordinator

1997-2000

Designed display/showcases.

Assembled seasonal demonstrations.

Organized and maintained floor inventory.

Managed fluctuations in sales and pricing.

Responded to customer service inquiries.

Resolved complex customer issues.

Giant Food, Columbia Maryland

Produce Department

1995-1997

Stocked, rotated, and inventoried produce.

Unloaded produce trailers.

Assisted customer service office as needed.

Education

Howard Community College, Columbia Maryland

Hammond High School, Columbia Maryland GRADUATED 1995

Certifications

Forklifts – gas, electric sit-down, electric stand-up

American Red Cross Standard First Aid

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