Customer Service Representative
Resume:
Taneisha Whitney
***************@*****.***
Work Experience
**/**** – 5/2015
Cashier/Customer Service Representative
Wal-Mart Neighborhood Market
Oklahoma City, OK
Received payment by cash, check, credit cards, vouchers, and automatic debits.
Conferred with customers by telephone and in person to provide information about products and services.
Entered orders, canceled accounts, and obtained details of complaints.
Resolved billing complaints by performing activities such as exchanging merchandise or refunding money.
Supervised others and provided on-the-job training.
12/ 2013 – 11/ 2014
Cashier/Customer Service Representative
Target
Oklahoma City, OK
Counted money in cash drawers at the beginning of shifts to ensure that amounts were correct and that there was adequate change.
Answered customers' questions, and provided information on procedures and policies.
Determined charges for services requested, collected deposit’s, payments, and arranged for billing.
Checked to ensure that appropriate changes were made to resolve customers' problems.
6/2012-5/ 2013
Cashier/Shift Manager
Dollar General
Oklahoma City, OK
Provided customer service by greeting and assisting customers and responding to customer inquiries and complaints.
Monitored sales activities to ensure that customers received satisfactory service and quality goods
Examined merchandise to ensure that it was correctly priced and displayed and that it functioned as advertised.
Sorted, counted, and wrapped currency and coins.
Processed merchandise returns and exchanges.
Education
Woodrow Wilson High school
Portsmouth, VA
Diploma
Skills and Strengths
Special Skills
Typing (30-35wpm), 10 Key, Excellent Verbal Communicator, Customer Service Experience, Reading Comprehension, and Critical Thinking.
Software Skills
Microsoft Word, Excel, and PowerPoint.
Equipment
Computer, Multi-line Telephone, Fax, Printer, Handheld Bar Code Scanners, Photocopier, Magnetic Card Reader, and Cash Register.
Strengths
Highly organized.
Very eager to acquire the necessary knowledge to meet the challenge when given an assignment.
Follows rules and regulations on a consistent basis.
Can relate to customers to ensure superior customer service.
Contact this candidate