Quality Assurance Customer Service

Resume

Santosh Amarnath Mishra

Contact no-738-***-**** & 842-***-****

Email ***-*************@*****.***

Communication Address-Bagheshwari Apartment Flat no-204 90 feet road opposite raj palace apartment oswal nagar nalasopara east-Pincode-401209

Professional Summary

Currently Working as a Senior Executive Quality assurance since 20 December 2015 to till date.

Worked as a QA Officer since October, 2010 to 19 December 2015.

Experience in Approves incoming finished products by confirming specifications; conducting visual inspection,installation (Assembly) and measurement tests.

Hands on performing quality assurance checks for furniture like beds, dining tables, sofas,tv units,Mattrezzz etc.

Technical Skill

ERP: SAP R2 & R3 Version MM module, DOS, HTML, Visual basis.

Operating System: Windows 2000, Xp.

Applications: Ms–Office, Adobe Photoshop.

Personal Qualities

Quick learner.

Positive attitude

Good interpersonal and team skills.

Excellent communication skills.

Key Responsibilities Handled

Working on SAP IS Retail Module.

Plan of Incoming and outgoing goods inspection based on advance inspection planning cycle time RNT plan.

Deploy manpower and organize for inspection as per plan.

Performing quality assurance inspection of incoming goods imported as well as local vendors.

Approves incoming finished products by confirming specifications; conducting visual and measurement tests.

Give feedback to Merchandiser on defects noted through defect intimation slip (DIS).

Post defective items in Hold (I) / Hold (E) and raise PR.

Ensure completion of inspection of container as per target.

Provide solutions for reworking of hold and get cleared & confirming re-work and approve.

Preparing Monthly performance report (MPR) and MIS report.

Resolving the customer complaints with proper root cause analysis.

Conducting durability and reliability testing of product and preparing performance reports.

Deploy trained manpower for inspection and give lot decision.

Analyze root cause and apply CA/ PA .

Carried out preshipment inspection at vendor factory or warehouse.

Verifying the hold stock with auditor each quarterly as per sytm stk vs physical.

Maintaining records of inward & outward material entry in system.

Yearly stock reconciliation during stock take.

Ensuring timely vehicle arrangement & timely dispatches of received sales order and stock transfer request.

Ensure proper logistics & transportation of stocks from warehouse to customers, stores and suppliers.

Key Projects Undertaken

Project 1:- Quality Assurance & logistics.

Duration: 20th December 2016 to Continue.

1- Handling Inward of Imported as well as Local Furniture items.

2- Approves incoming finished products by confirming specifications; conducting visual and measurement tests..

3- Ensuring timely vehicle arrangement & timely dispatches of received sales order and stock transfer request.

Project 2 :- Quality Assurance & customer Service.

Duration :- 21 October to 19 december 2015

1- Approves incoming finished products by confirming specifications; conducting visual and measurement tests.

2- Handling customer complaint and giving recommendation in sap.

Responsibilities

Plan of Incoming, outgoing goods inspection based on advance inspection planning cycle time RNT plan

Approves incoming finished products by confirming specifications; conducting visual inspection, installation and measurement tests.

Achievements

• Trained 5 new employees between 2013 to 2015.

Employer

M/s. Ehomemakers Solution pvt ltd - Working as an Sr.Executive Quality assurance since 2015 to till date in their Mumbai warehouse which caters 3 large warehouse in Pan india.

M/s. @Home Nilkamal Limited - Worked as an QA Officer from October 2010 to 19december 2015 in their central ware house at Uran which caters 5 warehouse 22 major stores and 45 depot in Pan india.

Academic Qualification

• Intermediate from UP Board (2004-2006) with an aggregate of 60.5%.

• S.S.C. (2004) with an aggregate of 45%.

Extra Circular activities

• Playing Cricket, Watching movie, Reading books.

Personal Details

Date of Birth: 01/03/1988

Address: Bagheshwari Apartment Flat no-204 90 feet road opposite raj palace apartment oswal nagar nalasopara east-Pincode-401209

Languages known: English,Hindi and Marathi

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