Customer Service Manager

Josai Cunningham Stewart ******************@*****.*** cell: 917-***-****

Professional Summary

An effective and empathetic communicator with a fervent passion to guide individuals towards productive decisions in obtaining their goals.

Skills

●Word MS Excel Outlook

●Conflict Resolution Trained and Certified

●Executive Team Leadership

Education

Boricua College / New York NY

Bachelors of Science: Human Services / May 2003

Professional Experiences

Global Contact Services (GCS) / New York NY

Customer Care Representative /March 2013-Present

Customizing high volume travel schedules in conjunction with Access-A-Ride for developmentally challenged and elderly clients

Delivering vehicles on their respective routes within New York City five boroughs by lessening travel discrepancies

Promoted to Special Assignments: training for prospective Managers

Little Flower Children and Family Services /Jamaica NY

Case Manager / October 2014-July 2015

Attained services for children, biological and foster parents and delegated resources

Restructured related work as required by providing permanency planning to expedite safe discharge of children from the foster care system

Responsible for caseload of 15 biological parents and 15 foster parents including: educational and medical monitoring, housing issues, court appointments/incarcerated family visitation and job referrals

CTI/Metropolitan Convention Staffing / New York NY

Customer Service Associate and Supervisor/ April 2010-April 2013

Developed inviting rapport with client base by resolving difficult situations

Refined procedures/ programs and kept abreast with training of rapidly evolving technology for increased client satisfaction

Facilitated the activities of over 30+ Associates with supervision and training

Governor David A. Patterson Campaign / New York NY

Office Manager / March 2009-March 2010

Coordinated meetings with government chief of staff and served as main liaison

Created and implemented databases and spreadsheets to improve inventory management and reporting accuracy

Networked with constituents to inspire fundraising contributions

Directed appointments for campaign staff and processed confidential documentation

Sugarhill Java and Tea Lounge / New York NY

Owner / Manager /January 2006-March 2009

Standardized restaurant human resource objectives: recruited, selected, oriented, assigned, scheduled, coached, counseled, and disciplined employees

Transformed restaurant operational objective: contributed information and recommended strategic plans and reviews, prepared and completed action plans, implemented production, productivity, quality and customer service standards; resolved problems; identified trends; determined system improvements; implemented change

Organized restaurant financial objectives: forecasted requirements; prepared annual budget; scheduled expenditure; analyzed variance; initiated corrective action

Harlem Dowling Family and Children Services / New York NY

Preventive Case Manager / September 2003-December 2005

Created focus groups, created investigations and individual counsel with conflict resolution

Directed case studies, revamped written and system reports

Shaped family treatment plan to streamlined obstacles to maintain family unification

Department of Education / New York NY

Family Paraprofessional / September 1985-September 2003

Directed individual counsel to teenage parents in a school based program/LYFE

Advocated for youth’s rights with city and state bureaucracies

Monitored student’s educational progress and attendance

Organized student files for data entry and audit proficiency

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