Customer Service Representative
Resume:
Michelle Denice Simmons
Roanoke, Virginia 24017
540-***-**** ********@*****.****.***
EDUCATION
Career Studies Certificate, Health Information Management Virginia Western Community College, Roanoke Virginia August 2011-Present Medical Assistant Certificate
Richmond School of Health and Technology, Richmond, Virginia REVELANT SKILLS AND COURSEWORK
• Familiar with Anatomy and Physiology
• Experienced in first aid, safety and CPR
• Knowledge of Labeling and Documentation
• Updated skills in Health Information Management
• Medical Terminology
• Health Records Coding
• Legal Aspects of Health Record Documentation
• Insurance verification
• Computer knowledge/keyboarding/PC skills(Microsoft Word, Access, PowerPoint and Excel)
• Patient registration and scheduling, check in and check out, patient payments
• Excellent customer service and phone skills
• Ability to communicate with a variety of people
EXPERIENCE
Housekeeping, Devine Building Services, Roanoke Virginia 2016-Present
• Maintain the cleanliness of an office building.
Administrative Intern, Cave Spring Family Practice, Roanoke, Virginia 2013-2013
• File medical records and prepare files for next day appointments
• Schedule appointment
Cashier, Sloan Inc. /Burger King, Roanoke, VA
• Received food orders
• Attended to cleanliness of dining room
• Processed cash receipts
• Demonstrated exceptional customer service
Customer Service Representative, CVS, Richmond, VA
• Responsible for opening and closing store
• Communicated sales reports with management
• Assembled store and shelf displays
2004
2008-2011
2003-2004
Laboratory Technician, Lens Crafters, Richmond, VA 2002-2003
• Programmed computers to cut lenses
• Set-up machines to polish lenses and inspection after completion Receptionist, Dr. John L. Howlette, OD 1999-2002
• Scheduled appointments
• Processed Insurance forms and payments
• Completed all general office duties including-answered telephones completed fax requests, and maintained files and records.
• Assembled store and shelf displays
REFERENCES
• Renee Rice – Virginia Western Community College, Enrollment Specialist
540-***-****, *****@***************.***
• Rhonda Perdue – Virginia Western Community College, Coordinator of Career Services 540-***-****, *******@***************.***
• Jennifer Semones – Carilion Clinic, HR Representative
540-***-****, *********@**************.***
Michelle Denice Simmons
1559 Wellsley Street NW
Roanoke, Virginia 24017
540-***-**** ********@*****.****.***
EDUCATION
Career Studies Certificate, Health Information Management Virginia Western Community College, Roanoke Virginia August 2011-Present Medical Assistant Certificate
Richmond School of Health and Technology, Richmond, Virginia REVELANT SKILLS AND COURSEWORK
• Familiar with Anatomy and Physiology
• Experienced in first aid, safety and CPR
• Knowledge of Labeling and Documentation
• Updated skills in Health Information Management
• Medical Terminology
• Health Records Coding
• Legal Aspects of Health Record Documentation
• Insurance verification
• Computer knowledge/keyboarding/PC skills(Microsoft Word, Access, PowerPoint and Excel)
• Patient registration and scheduling, check in and check out, patient payments
• Excellent customer service and phone skills
• Ability to communicate with a variety of people
EXPERIENCE
Housekeeping, Devine Building Services, Roanoke Virginia 2016-Present
• Maintain the cleanliness of an office building.
Administrative Intern, Cave Spring Family Practice, Roanoke, Virginia 2013-2013
• File medical records and prepare files for next day appointments
• Schedule appointment
Cashier, Sloan Inc. /Burger King, Roanoke, VA
• Received food orders
• Attended to cleanliness of dining room
• Processed cash receipts
• Demonstrated exceptional customer service
Customer Service Representative, CVS, Richmond, VA
• Responsible for opening and closing store
• Communicated sales reports with management
• Assembled store and shelf displays
2004
2008-2011
2003-2004
Laboratory Technician, Lens Crafters, Richmond, VA 2002-2003
• Programmed computers to cut lenses
• Set-up machines to polish lenses and inspection after completion Receptionist, Dr. John L. Howlette, OD 1999-2002
• Scheduled appointments
• Processed Insurance forms and payments
• Completed all general office duties including-answered telephones completed fax requests, and maintained files and records.
• Assembled store and shelf displays
REFERENCES
• Renee Rice – Virginia Western Community College, Enrollment Specialist
540-***-****, *****@***************.***
• Rhonda Perdue – Virginia Western Community College, Coordinator of Career Services 540-***-****, *******@***************.***
• Jennifer Semones – Carilion Clinic, HR Representative
540-***-****, *********@**************.***
Michelle Denice Simmons
1559 Wellsley Street NW
Roanoke, Virginia 24017
540-***-**** ********@*****.****.***
EDUCATION
Career Studies Certificate, Health Information Management Virginia Western Community College, Roanoke Virginia August 2011-Present Medical Assistant Certificate
Richmond School of Health and Technology, Richmond, Virginia REVELANT SKILLS AND COURSEWORK
• Familiar with Anatomy and Physiology
• Experienced in first aid, safety and CPR
• Knowledge of Labeling and Documentation
• Updated skills in Health Information Management
• Medical Terminology
• Health Records Coding
• Legal Aspects of Health Record Documentation
• Insurance verification
• Computer knowledge/keyboarding/PC skills(Microsoft Word, Access, PowerPoint and Excel)
• Patient registration and scheduling, check in and check out, patient payments
• Excellent customer service and phone skills
• Ability to communicate with a variety of people
EXPERIENCE
Housekeeping, Devine Building Services, Roanoke Virginia 2016-Present
• Maintain the cleanliness of an office building.
Administrative Intern, Cave Spring Family Practice, Roanoke, Virginia 2013-2013
• File medical records and prepare files for next day appointments
• Schedule appointment
Cashier, Sloan Inc. /Burger King, Roanoke, VA
• Received food orders
• Attended to cleanliness of dining room
• Processed cash receipts
• Demonstrated exceptional customer service
Customer Service Representative, CVS, Richmond, VA
• Responsible for opening and closing store
• Communicated sales reports with management
• Assembled store and shelf displays
2004
2008-2011
2003-2004
Laboratory Technician, Lens Crafters, Richmond, VA 2002-2003
• Programmed computers to cut lenses
• Set-up machines to polish lenses and inspection after completion Receptionist, Dr. John L. Howlette, OD 1999-2002
• Scheduled appointments
• Processed Insurance forms and payments
• Completed all general office duties including-answered telephones completed fax requests, and maintained files and records.
• Assembled store and shelf displays
REFERENCES
• Renee Rice – Virginia Western Community College, Enrollment Specialist
540-***-****, *****@***************.***
• Rhonda Perdue – Virginia Western Community College, Coordinator of Career Services 540-***-****, *******@***************.***
• Jennifer Semones – Carilion Clinic, HR Representative
540-***-****, *********@**************.***
Michelle Denice Simmons
1559 Wellsley Street NW
Roanoke, Virginia 24017
540-***-**** ********@*****.****.***
EDUCATION
Career Studies Certificate, Health Information Management Virginia Western Community College, Roanoke Virginia August 2011-Present Medical Assistant Certificate
Richmond School of Health and Technology, Richmond, Virginia REVELANT SKILLS AND COURSEWORK
• Familiar with Anatomy and Physiology
• Experienced in first aid, safety and CPR
• Knowledge of Labeling and Documentation
• Updated skills in Health Information Management
• Medical Terminology
• Health Records Coding
• Legal Aspects of Health Record Documentation
• Insurance verification
• Computer knowledge/keyboarding/PC skills(Microsoft Word, Access, PowerPoint and Excel)
• Patient registration and scheduling, check in and check out, patient payments
• Excellent customer service and phone skills
• Ability to communicate with a variety of people
EXPERIENCE
Housekeeping, Devine Building Services, Roanoke Virginia 2016-Present
• Maintain the cleanliness of an office building.
Administrative Intern, Cave Spring Family Practice, Roanoke, Virginia 2013-2013
• File medical records and prepare files for next day appointments
• Schedule appointment
Cashier, Sloan Inc. /Burger King, Roanoke, VA
• Received food orders
• Attended to cleanliness of dining room
• Processed cash receipts
• Demonstrated exceptional customer service
Customer Service Representative, CVS, Richmond, VA
• Responsible for opening and closing store
• Communicated sales reports with management
• Assembled store and shelf displays
2004
2008-2011
2003-2004
Laboratory Technician, Lens Crafters, Richmond, VA 2002-2003
• Programmed computers to cut lenses
• Set-up machines to polish lenses and inspection after completion Receptionist, Dr. John L. Howlette, OD 1999-2002
• Scheduled appointments
• Processed Insurance forms and payments
• Completed all general office duties including-answered telephones completed fax requests, and maintained files and records.
• Assembled store and shelf displays
REFERENCES
• Renee Rice – Virginia Western Community College, Enrollment Specialist
540-***-****, *****@***************.***
• Rhonda Perdue – Virginia Western Community College, Coordinator of Career Services 540-***-****, *******@***************.***
• Jennifer Semones – Carilion Clinic, HR Representative
540-***-****, *********@**************.***
Michelle Denice Simmons
1559 Wellsley Street NW
Roanoke, Virginia 24017
540-***-**** ********@*****.****.***
EDUCATION
Career Studies Certificate, Health Information Management Virginia Western Community College, Roanoke Virginia August 2011-Present Medical Assistant Certificate
Richmond School of Health and Technology, Richmond, Virginia REVELANT SKILLS AND COURSEWORK
• Familiar with Anatomy and Physiology
• Experienced in first aid, safety and CPR
• Knowledge of Labeling and Documentation
• Updated skills in Health Information Management
• Medical Terminology
• Health Records Coding
• Legal Aspects of Health Record Documentation
• Insurance verification
• Computer knowledge/keyboarding/PC skills(Microsoft Word, Access, PowerPoint and Excel)
• Patient registration and scheduling, check in and check out, patient payments
• Excellent customer service and phone skills
• Ability to communicate with a variety of people
EXPERIENCE
Housekeeping, Devine Building Services, Roanoke Virginia 2016-Present
• Maintain the cleanliness of an office building.
Administrative Intern, Cave Spring Family Practice, Roanoke, Virginia 2013-2013
• File medical records and prepare files for next day appointments
• Schedule appointment
Cashier, Sloan Inc. /Burger King, Roanoke, VA
• Received food orders
• Attended to cleanliness of dining room
• Processed cash receipts
• Demonstrated exceptional customer service
Customer Service Representative, CVS, Richmond, VA
• Responsible for opening and closing store
• Communicated sales reports with management
• Assembled store and shelf displays
2004
2008-2011
2003-2004
Laboratory Technician, Lens Crafters, Richmond, VA 2002-2003
• Programmed computers to cut lenses
• Set-up machines to polish lenses and inspection after completion Receptionist, Dr. John L. Howlette, OD 1999-2002
• Scheduled appointments
• Processed Insurance forms and payments
• Completed all general office duties including-answered telephones completed fax requests, and maintained files and records.
• Assembled store and shelf displays
REFERENCES
• Renee Rice – Virginia Western Community College, Enrollment Specialist
540-***-****, *****@***************.***
• Rhonda Perdue – Virginia Western Community College, Coordinator of Career Services 540-***-****, *******@***************.***
• Jennifer Semones – Carilion Clinic, HR Representative
540-***-****, *********@**************.***
Michelle Denice Simmons
1559 Wellsley Street NW
Roanoke, Virginia 24017
540-***-**** ********@*****.****.***
EDUCATION
Career Studies Certificate, Health Information Management Virginia Western Community College, Roanoke Virginia August 2011-Present Medical Assistant Certificate
Richmond School of Health and Technology, Richmond, Virginia REVELANT SKILLS AND COURSEWORK
• Familiar with Anatomy and Physiology
• Experienced in first aid, safety and CPR
• Knowledge of Labeling and Documentation
• Updated skills in Health Information Management
• Medical Terminology
• Health Records Coding
• Legal Aspects of Health Record Documentation
• Insurance verification
• Computer knowledge/keyboarding/PC skills(Microsoft Word, Access, PowerPoint and Excel)
• Patient registration and scheduling, check in and check out, patient payments
• Excellent customer service and phone skills
• Ability to communicate with a variety of people
EXPERIENCE
Housekeeping, Devine Building Services, Roanoke Virginia 2016-Present
• Maintain the cleanliness of an office building.
Administrative Intern, Cave Spring Family Practice, Roanoke, Virginia 2013-2013
• File medical records and prepare files for next day appointments
• Schedule appointment
Cashier, Sloan Inc. /Burger King, Roanoke, VA
• Received food orders
• Attended to cleanliness of dining room
• Processed cash receipts
• Demonstrated exceptional customer service
Customer Service Representative, CVS, Richmond, VA
• Responsible for opening and closing store
• Communicated sales reports with management
• Assembled store and shelf displays
2004
2008-2011
2003-2004
Laboratory Technician, Lens Crafters, Richmond, VA 2002-2003
• Programmed computers to cut lenses
• Set-up machines to polish lenses and inspection after completion Receptionist, Dr. John L. Howlette, OD 1999-2002
• Scheduled appointments
• Processed Insurance forms and payments
• Completed all general office duties including-answered telephones completed fax requests, and maintained files and records.
• Assembled store and shelf displays
REFERENCES
• Renee Rice – Virginia Western Community College, Enrollment Specialist
540-***-****, *****@***************.***
• Rhonda Perdue – Virginia Western Community College, Coordinator of Career Services 540-***-****, *******@***************.***
• Jennifer Semones – Carilion Clinic, HR Representative
540-***-****, *********@**************.***
Michelle Denice Simmons
1559 Wellsley Street NW
Roanoke, Virginia 24017
540-***-**** ********@*****.****.***
EDUCATION
Career Studies Certificate, Health Information Management Virginia Western Community College, Roanoke Virginia August 2011-Present Medical Assistant Certificate
Richmond School of Health and Technology, Richmond, Virginia REVELANT SKILLS AND COURSEWORK
• Familiar with Anatomy and Physiology
• Experienced in first aid, safety and CPR
• Knowledge of Labeling and Documentation
• Updated skills in Health Information Management
• Medical Terminology
• Health Records Coding
• Legal Aspects of Health Record Documentation
• Insurance verification
• Computer knowledge/keyboarding/PC skills(Microsoft Word, Access, PowerPoint and Excel)
• Patient registration and scheduling, check in and check out, patient payments
• Excellent customer service and phone skills
• Ability to communicate with a variety of people
EXPERIENCE
Housekeeping, Devine Building Services, Roanoke Virginia 2016-Present
• Maintain the cleanliness of an office building.
Administrative Intern, Cave Spring Family Practice, Roanoke, Virginia 2013-2013
• File medical records and prepare files for next day appointments
• Schedule appointment
Cashier, Sloan Inc. /Burger King, Roanoke, VA
• Received food orders
• Attended to cleanliness of dining room
• Processed cash receipts
• Demonstrated exceptional customer service
Customer Service Representative, CVS, Richmond, VA
• Responsible for opening and closing store
• Communicated sales reports with management
• Assembled store and shelf displays
2004
2008-2011
2003-2004
Laboratory Technician, Lens Crafters, Richmond, VA 2002-2003
• Programmed computers to cut lenses
• Set-up machines to polish lenses and inspection after completion Receptionist, Dr. John L. Howlette, OD 1999-2002
• Scheduled appointments
• Processed Insurance forms and payments
• Completed all general office duties including-answered telephones completed fax requests, and maintained files and records.
• Assembled store and shelf displays
REFERENCES
• Renee Rice – Virginia Western Community College, Enrollment Specialist
540-***-****, *****@***************.***
• Rhonda Perdue – Virginia Western Community College, Coordinator of Career Services 540-***-****, *******@***************.***
• Jennifer Semones – Carilion Clinic, HR Representative
540-***-****, *********@**************.***
Michelle Denice Simmons
1559 Wellsley Street NW
Roanoke, Virginia 24017
540-***-**** ********@*****.****.***
EDUCATION
Career Studies Certificate, Health Information Management Virginia Western Community College, Roanoke Virginia August 2011-Present Medical Assistant Certificate
Richmond School of Health and Technology, Richmond, Virginia REVELANT SKILLS AND COURSEWORK
• Familiar with Anatomy and Physiology
• Experienced in first aid, safety and CPR
• Knowledge of Labeling and Documentation
• Updated skills in Health Information Management
• Medical Terminology
• Health Records Coding
• Legal Aspects of Health Record Documentation
• Insurance verification
• Computer knowledge/keyboarding/PC skills(Microsoft Word, Access, PowerPoint and Excel)
• Patient registration and scheduling, check in and check out, patient payments
• Excellent customer service and phone skills
• Ability to communicate with a variety of people
EXPERIENCE
Housekeeping, Devine Building Services, Roanoke Virginia 2016-Present
• Maintain the cleanliness of an office building.
Administrative Intern, Cave Spring Family Practice, Roanoke, Virginia 2013-2013
• File medical records and prepare files for next day appointments
• Schedule appointment
Cashier, Sloan Inc. /Burger King, Roanoke, VA
• Received food orders
• Attended to cleanliness of dining room
• Processed cash receipts
• Demonstrated exceptional customer service
Customer Service Representative, CVS, Richmond, VA
• Responsible for opening and closing store
• Communicated sales reports with management
• Assembled store and shelf displays
2004
2008-2011
2003-2004
Laboratory Technician, Lens Crafters, Richmond, VA 2002-2003
• Programmed computers to cut lenses
• Set-up machines to polish lenses and inspection after completion Receptionist, Dr. John L. Howlette, OD 1999-2002
• Scheduled appointments
• Processed Insurance forms and payments
• Completed all general office duties including-answered telephones completed fax requests, and maintained files and records.
• Assembled store and shelf displays
REFERENCES
• Renee Rice – Virginia Western Community College, Enrollment Specialist
540-***-****, *****@***************.***
• Rhonda Perdue – Virginia Western Community College, Coordinator of Career Services 540-***-****, *******@***************.***
• Jennifer Semones – Carilion Clinic, HR Representative
540-***-****, *********@**************.***
Michelle Denice Simmons
1559 Wellsley Street NW
Roanoke, Virginia 24017
540-***-**** ********@*****.****.***
EDUCATION
Career Studies Certificate, Health Information Management Virginia Western Community College, Roanoke Virginia August 2011-Present Medical Assistant Certificate
Richmond School of Health and Technology, Richmond, Virginia REVELANT SKILLS AND COURSEWORK
• Familiar with Anatomy and Physiology
• Experienced in first aid, safety and CPR
• Knowledge of Labeling and Documentation
• Updated skills in Health Information Management
• Medical Terminology
• Health Records Coding
• Legal Aspects of Health Record Documentation
• Insurance verification
• Computer knowledge/keyboarding/PC skills(Microsoft Word, Access, PowerPoint and Excel)
• Patient registration and scheduling, check in and check out, patient payments
• Excellent customer service and phone skills
• Ability to communicate with a variety of people
EXPERIENCE
Housekeeping, Devine Building Services, Roanoke Virginia 2016-Present
• Maintain the cleanliness of an office building.
Administrative Intern, Cave Spring Family Practice, Roanoke, Virginia 2013-2013
• File medical records and prepare files for next day appointments
• Schedule appointment
Cashier, Sloan Inc. /Burger King, Roanoke, VA
• Received food orders
• Attended to cleanliness of dining room
• Processed cash receipts
• Demonstrated exceptional customer service
Customer Service Representative, CVS, Richmond, VA
• Responsible for opening and closing store
• Communicated sales reports with management
• Assembled store and shelf displays
2004
2008-2011
2003-2004
Laboratory Technician, Lens Crafters, Richmond, VA 2002-2003
• Programmed computers to cut lenses
• Set-up machines to polish lenses and inspection after completion Receptionist, Dr. John L. Howlette, OD 1999-2002
• Scheduled appointments
• Processed Insurance forms and payments
• Completed all general office duties including-answered telephones completed fax requests, and maintained files and records.
• Assembled store and shelf displays
REFERENCES
• Renee Rice – Virginia Western Community College, Enrollment Specialist
540-***-****, *****@***************.***
• Rhonda Perdue – Virginia Western Community College, Coordinator of Career Services 540-***-****, *******@***************.***
• Jennifer Semones – Carilion Clinic, HR Representative
540-***-****, *********@**************.***
Michelle Denice Simmons
1559 Wellsley Street NW
Roanoke, Virginia 24017
540-***-**** ********@*****.****.***
EDUCATION
Career Studies Certificate, Health Information Management Virginia Western Community College, Roanoke Virginia August 2011-Present Medical Assistant Certificate
Richmond School of Health and Technology, Richmond, Virginia REVELANT SKILLS AND COURSEWORK
• Familiar with Anatomy and Physiology
• Experienced in first aid, safety and CPR
• Knowledge of Labeling and Documentation
• Updated skills in Health Information Management
• Medical Terminology
• Health Records Coding
• Legal Aspects of Health Record Documentation
• Insurance verification
• Computer knowledge/keyboarding/PC skills(Microsoft Word, Access, PowerPoint and Excel)
• Patient registration and scheduling, check in and check out, patient payments
• Excellent customer service and phone skills
• Ability to communicate with a variety of people
EXPERIENCE
Housekeeping, Devine Building Services, Roanoke Virginia 2016-Present
• Maintain the cleanliness of an office building.
Administrative Intern, Cave Spring Family Practice, Roanoke, Virginia 2013-2013
• File medical records and prepare files for next day appointments
• Schedule appointment
Cashier, Sloan Inc. /Burger King, Roanoke, VA
• Received food orders
• Attended to cleanliness of dining room
• Processed cash receipts
• Demonstrated exceptional customer service
Customer Service Representative, CVS, Richmond, VA
• Responsible for opening and closing store
• Communicated sales reports with management
• Assembled store and shelf displays
2004
2008-2011
2003-2004
Laboratory Technician, Lens Crafters, Richmond, VA 2002-2003
• Programmed computers to cut lenses
• Set-up machines to polish lenses and inspection after completion Receptionist, Dr. John L. Howlette, OD 1999-2002
• Scheduled appointments
• Processed Insurance forms and payments
• Completed all general office duties including-answered telephones completed fax requests, and maintained files and records.
• Assembled store and shelf displays
REFERENCES
• Renee Rice – Virginia Western Community College, Enrollment Specialist
540-***-****, *****@***************.***
• Rhonda Perdue – Virginia Western Community College, Coordinator of Career Services 540-***-****, *******@***************.***
• Jennifer Semones – Carilion Clinic, HR Representative
540-***-****, *********@**************.***
Contact this candidate