Customer Service Microsoft Office

AARONA L. SYKES

*** ******* ****, ***.****, Middlesex, NJ 08846 732-***-**** ******.*****@*****.***

EXECUTIVE ASSISTANT

Dedicated professional with over 20 years of experience providing administrative and other support services to executives in an office setting. Proven track record of delivering first-class customer service in a dynamic, fast-paced environment. Focused on multi-tasking, meeting deadlines, and strengthening business relationships to facilitate business growth and development.

Demonstrated success record in:

Providing administrative support services to executives.

Delivering first-class customer service by focusing on the needs of clients.

Answering phones with professionalism and directing clients to appropriate person.

Greeting visitors, answering questions, maintaining a positive attitude, and providing direction when required.

Faxing, photocopying, scanning, filing, and mailing correspondence.

Multi-tasking projects, prioritizing tasks, and paying attention to details.

Assisting with staff scheduling when needed.

Maintaining a high level of discretion and confidentiality.

Utilizing Microsoft Office Suite.

Displaying outstanding organizational and communication skills.

Developing business relationships and collaborating with staff members to achieve and exceed goals.

Standard office practices and procedures.

Successful project management and an ability to adhere to deadlines.

AREAS OF EXPERTISE

Administrative Support Answering Phones Faxing, Filing, Scanning

Microsoft Office Suite Supporting Staff Mailing Correspondence

Greeting Visitors Customer Service Business Development

Front Desk Support Mail Sorting

PROFESSIONAL EXPERIENCE

FIELDSTONE PROPERTIES, Woodbridge, NJ 1998-present

(Formerly the Goldman Group, Madison, NJ)

Leasing Agent 2007-present

Directly responsible for marketing and leasing the property.

Manages 2 properties independently: The Crossings at Menlo Park in Metuchen, NJ and The Crossings at Metro Park in Iselin, NJ.

Makes appointments with prospective clients to show them the property.

Provides property tours.

Executes effective sales strategies in order to encourage clients to sign a lease.

Completes all paperwork related to leasing office including processing rental applications, running credit and background checks. Prepares lease documents.

Conducts unit inspections.

Manages tenant complaints and maintenance issues, directing tenants to appropriate person.

Handles difficult tenants, addresses concerns, and deescalates potential conflicts using conflict resolution.

Administrative Assistant 2003- 2007

Provided administrative and office support to ensure successful functioning of office.

Answered phones in a professional manner.

Filed, scanned, copied, and mailed documents. Sorted mail when needed.

Utilized Microsoft Office Suite to accomplish office tasks.

Scheduled meetings for staff members and interacted with staff to facilitate teamwork and meet goals.

Receptionist 1998 - 2003

Oversaw all front desk operations including greeting and directing visitors.

Sorted mail for tenants and distributed mail.

Conducted new tenant orientation and updated Goldman Group database.

Ordered supplies for office and ensured inventory of supplies was sufficient.

Answered all incoming calls for Goldman Group as well as other tenants in building.

TRADER PUBLISHING, INC., Marietta, GA 1996- 1998

Customer Service Representative

Provided exceptional customer service and support for automotive classified advertising business.

Sold advertising space by making cold calls and contacting existing clients. Focused on strengthening business relationships to further promote business growth and development.

Responsible for all incoming calls, directed callers to appropriate person for assistance.

Completed clerical work including filing, scanning, and mailing correspondence.

Set up appointments for clients.

EDUCATION AND CERTIFICATIONS

Business Administration, Morris County College, Randolph, NJ

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