Customer Service Administrative Assistant

ROFESSIONAL

KILLS

ORK

**/****

P

S

W

KELLY BARNES

*** ***** ****, *****, ** 43056

Home: 740-***-**** - Cell: 740-***-**** - **********@*****.***

SUMMARY

Energetic Dental Administrator with 25 years experience in a General Dentist facility. I

was a Dental Assistant for the first 2 years. before entering into the Administrative side of

Dentistry. Seeking permanent employment.

Organized file management Dental materials knowledge

Detailed patient histories Sterilization techniques familiarity

Proper telephone etiquette Dental Radiography certificate

Superior customer service

Radiographs expertise

Patient education

Full mouth radiographs

Eaglesoft

HISTORY

to 06/2016 Office Manager/Administrative Assistant

Thomas M. Fitzsimmons, D.D.S. –Newark, Ohio

Duties:

Dental Billing/ Insurance/ Collections

Recall

Scheduling

Treatment

Responsible for for ensuring the efficient day-to-day management of dental practice

Ensuring that Practice is up to date with current regulatory requirements

Helping with the Clinical staff if needed

Taking X-rays ( have current Radiography Certification)

Customer Service

Lab work

Assisting the Dentist with treatment

Filing

Bank Deposits

End of Month and Day reports

Eagle Soft, SoftDent, and word programs

09/2016 to Current Treatment Coordinator

Maria Van Huffel DDS –Gahanna, OH

Cross-trained and coordinated scheduling with team members to ensure seamless

service.

Politely answered phones and scheduled or confirmed office appointments and

surgeries.

Set up examination room and dental trays in preparation for examinations and

procedures.

Successfully assisted the dentist by performing four-handed dentistry and other

chair-side duties.

Completed patient paperwork and scanned into Eagle Soft system.

Accurately recorded treatment information in patient records.

Assisted dentist in management of dental emergencies when necessary.

Educated patients about proper oral hygiene and plaque control procedures.

Worked closely with patients before, during and after dental procedures.

Competently prepared dental materials including cements, amalgams and

composites.

Diligently cleaned instruments and work areas in accordance with sterilization and

disinfectant protocol.

Confirmed patient insurance benefits and checked claim statuses.

Sharpened and sterilized dental instruments.

Instructed patients on dental hygiene practices such as proper tooth-brushing and

flossing techniques.

Quickly and thoroughly set up trays and sharpened instruments.

Designed appropriate treatment plans.

EDUCATION

High School Diploma:

Lakewood High School - Hebron, OH

ADDITIONAL INFORMATION

References on request

Contact this candidate