Manager Customer Service

DAVID A. JUNIOR

**** ******** **** ********** *******, OH 44118 * 216-***-**** * Email: *****@***.***

EXPERIENCE

A decorated military leader seeking to translate over 28 years of experience in team-building, organizational leadership, and program management into an opportunity to think big, solve complex problems, and create a competitive advantage for an organization that values innovation, hard work, and tenacity. Consistent top-ranked performer with an outstanding track record of mission accomplishment leading elite organizations ranging from 10 to 325 individuals. Proven program manager and change agent experienced at managing complex programs, budgets in excess of $5.5M, and asset accounts worth more than $30M. Self-motivated and agile - adept at transitioning to new roles and rapidly delivering exceptional results.

Achieved best in class performance, delivering services to 137 clients

Turned around unit performance, achieving best in class award

Slashed complaints from annual average of 252 to two

Improved existing procedures and processes for over 300 staff members, redesign and implement change management

Developed and adhered to operational budgets in excess of 5.5 M, maintained assets worth $30M

Review all financial statements, ensuring industry compliance

Proven ability to manage staff, develop and oversee operating budgets, communicate with departments, vendors, and executive management to ensure goals are met. Experience with sourcing suppliers for purchased goods, negotiating contracts including blanket agreements and bulk pricing agreements, and conducting production planning. Experienced production, logistics, and cost control management.

KEY STRENGHTS Motivating and managing organizational change. Turning around operations to improve quality, productivity and customer service. Fast paced problem-solver, excellent administrator and energetic leader. Creating high performance teams.

CURRENT POSITION Regional manager meeting the needs of three organizations and over 300 staff members. In charge of designing and implementing budget processes, preparing financial statements, making sure that industry compliance and regulations are adhered to and estimating future projections. Proficient in financial and budgeting expertise, analytical thinking, leadership, and exceptional organizational skills.

SUMMARY of EXPERIENCE

October 2007 – Present, Department of Defense, Regional Supply Manager

March 2005 – October 2007, Production Supervisor, L’Oreal, USA, Solon, OH

Accomplished manufacturing staff results, expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.

Maintained staff by recruiting, selecting, orienting, and training employees; developing personal growth opportunities.

Maintained work flow by monitoring steps of the process; setting processing variables; observing control points and equipment; monitoring personnel and resources; studying methods; implementing cost reductions; developing reporting procedures and systems; facilitating corrections to malfunctions within process control points; initiating and fostering a spirit of cooperation within and between departments.

Completes production plan by scheduling and assigning personnel; accomplishing work results; establishing priorities; monitoring progress; revising schedules; resolving problems; reporting results of the processing flow for production.

Ensures operation of equipment by calling for repairs; evaluating new equipment and techniques.

1989 – 2005, Logistician, Decorated US Army Officer

PROFICIENCIES MS applications, SAP, HTML coding, Webmaster, Department IT expert, Integrated Systems for Industrial Standards (ISIS), MES Project

EDUCATION Master’s Degree, Business Procurement Acquisitions, GPA 3.8, Webster University, MO

BS, Business Administration, GPA 3.5, University of Maryland, College Park, MD

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