Service Customer

CURRICULAM VITAE

SANKARAN MALLAN,

EXECUTIVE- SERVICE,

DYNATRADE AUTOMOTIVE GROUP,

BOX NO.22842, SECT-2,

SHARJAH,

UNITED ARAB EMIRATES,

+971-**-******* & 050-*******,

EMAIL: ***************@*******.***,

**************@*****.**.**, *******@*****.***

Objective

Automotive Services Manager Position where I can effectively utilize my expertise and skills

Field of Expert

23Yrs of experience in Automotive Service (including 18 yrs in Middle East) with sound knowledge of carburetor model cars to the latest onboard new generation vehicle electronics and diesel vehicles.

Special Skills

Leadership, analytical, planning, organizing, team building, communication, application of new knowledge and new concepts, negotiation, conflict resolution.

Excellent communication skills with 6 languages.

Middle East Experience of 18years with enthusiastic and hard working.

Proven track record in achieving targets and budgets.

Ability to provide outstanding customer service in terms of customer retention.

Ability to manage critical issues and timely decision making.

Ability to maintain strong administration skills.

Ability to operate all equipment/tools necessary to perform the job.

Education

1992-Post Diploma In Automobile Engineering, Tamilnad Polytechnic(Autonomous)State Board of Tech.edn &Training, Govt of Tamilnadu –India.

1989-Diploma in Mechanical Engg-Govt Polytechnic, Ooty, State Board of Tech.edn & Training

Govt of Tamilnadu-India.

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Awards, Trng &Skills

First and best among 31 delegates from Land rover-Middle East in Sept 2000

Attended one- week Land rover – Free Lander system specific training in Dubai in the year 2001.

Attended one week New Range Rover L322 Introduction training course conducted by Land Rover in Dubai on April 2002.

Attended one week Land Rover Transmissions Training, (in both Manual & Automatic Transmissions) conducted by Land rover in Dubai on January 2003.

Expert in handling Modern Electronic Fault Diagnosing Equipment like T4 Test book &

WDS (World wide Diagnosis System), IDS (Integrated Diagnosis System) in Land rover/Jaguar/Ford/kia cars, Fault code diagnosis tool in Volvo cars, Consult 3 for Nissan and LAUNCH for multiutility vehicles.

Attended Bosch training about modern auto electronics in the year 2008 at Dubai

ORGANIZATIONAL EXPERIENCE

29th October 2007 to till date working with Dynatrade Automotive Group in Sharjah as SERVICE INCHARGE in a multi utility Passenger Car Service centre(80% Lexus & Toyota), having daily average inflow of above 120 vehicles.

RESPONSIBILITIES & DUTIES:

Managing daily workshop operations, TAT monitoring and control, PIIS monitoring and control, follow up on customer concerns on service and to maximize CSI rate, customer handling, negotiation and decision making on critical issues, warranty and technical administration, technical problem solving, maximize and ensure the workshop equipments are utilized effectively, preparing daily report to head office, preparing weekly target assessments wrt inflow to meet the target set by management and follow ups to achieve the same.

To maintain the integrity of the division by ensuring that the service department complies with established procedures and meets all legal and regulatory requirements.

Responsible for achieving sales and financial targets against agreed service department plans.

Ensures that department meets the quality objectives and standard.

Maintain and develop the profitability of the service department by closely monitoring all aspects of its performance, actively seeking opportunities to improve and implement effective improvement actions as necessary.

Assess service department potential and revenue forecasts.

Review the workshop operations frequently and provides guidance and leadership to improve profit and operational excellence.

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Motivate, develop, organizes and lead the team of service personnel to meet agreed objectives.

Sanctions emergency material purchases within defined parameters and authority limits.

Ensure efficient response to all customer complaints to maximize customer retention

21st Oct-1998 to 27th July 2006 (7yrs&9months) with Mohsin Haider Darwish LLc-Oman

(An ISO-9002 Company) worked as SERVICE ENGINEER for vehicle Repair, Service, maintenance and Quality control in a service centre.

The firm is a sole distributor for Land Rover & Rover group vehicles (UK), Jaguar cars (UK), Volvo cars (Sweden), Ashok Leyland heavy commercial vehicles (India), & CMC vehicles from Taiwan.

Job Responsibilities:

Planning, Organizing & Managing daily workshop operations, control & monitor work progress and ensure that the job is completed within the assigned time, preparing workshop loading plan / progress systems and supervise its implementation, ensuring housekeeping standards are maintained, and with customer oriented communication skills.

Training & Skills:

JUNE 97 to OCT 98 (1 year & 4 months): PENTAFOUR PRODUCTS LTD. (An ISO 9001 Company, SOLEX-ITALY LICENSEE) CHENNAI- INDIA. Worked as Junior Executive in R & D.

Firm is Original Automotive components (like carburetors, water pumps, alternators, fuel pumps and Fuel filters) manufacturers and suppliers for Maruti Udyog Ltd, Mahindra & Mahindra Ltd, Hindustan Motors and Ashok Leyland Ltd companies in India and Exporting.

Major Responsibilities

Maintenance and control of R & D Dynamometers, engines, vehicles, prototype shop, and endurance test rigs.

Development activities of carburetors, Fuel pumps, water pumps, dynamometer lab control and related test's on different customer’s engines

Emission testing, controlling, identifying problems and implementing solving methods

Defects analyzing of carburetors, water pumps and fuel pumps.

Reporting to D G M – Research and Development center.

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MARCH 93 to MAY 97 (4yrs&2months): A B T Industries Ltd-Telco Authorized distributor (Coimbatore – India)

Worked as a Trainee and workshop Supervisor for the service centre dealing with Tata Passenger Cars

MAY 92 to OCT 92 (6 months): CHERAN TRAINING INSTITUTE. (A unit of Tamilnadu State Transport Corporation) Coimbatore – India.

Worked as a Trainee in an Heavy commercial vehicles Re- conditioning unit and training center.

PERSONNEL / PASSPORT DETAILS:

Date of birth : 08.06.1970.

Marital Status : Married.

Nationality : Indian.

Passport detail : Issued in Chennai-India-Valid until Nov 2017.

Fluency in Languages : Tamil, English, Hindi, Malayalam, Kannada & Arabic.

Driving License : India in 1992

Oman D/L. (Issued on Feb-2000),

Sharjah-UAE, Valid until 25/10/2018

Visa status : Employment visa valid until November-2017

Permanent address : Maragal, Anikorai Post(via –Ooty),

The Nilgiris-Tamilnadu,

India- 643206

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