Customer Service Microsoft Office

Jean Barreyro Noble

**C Palosapis Street, Project 3, Quezon City

0908.1948141 / 0936.8466273 / 903.4473

****.*.*****@*****.***

https://www.linkedin.com/in/jean-noble-2376b348/

Summary:

Multi-tasking with keen eyes to details, and problem solver Customer Service Professional with +22 years of work experience. Can manage +2 executive schedules. Looking to leverage proven communication, documentation control processing, and email management skill in the position of Customer Service Professional in SiTEL.

Experience:

Customer Service Professional

SITEL PHILIPPINES CORPORATION, Pasig City

Jan 2010 – Apr 2017

SITEL CUSTOMER CARE PHILIPPINE, Quezon City

Feb 2006 – Dec 2009

INFLUENT PHILIPPINES, INC., Pasig City

Nov 2005 – Jan 2006

RESPONSIBILITIES:

• Professionally handled high volume incoming inquiries from North American customers on client’s products and services with a smile

• Thoroughly gathered customer information, assess, and fulfill customer needs confidently

• Resolved customer issues via one-call resolution guidelines and/or escalated process

ACHIEVEMENTS:

• One of the delegates sent to attend the Product Training for the biggest and only newspaper in Houston, TX (Houston Chronicle)

• Received time-honored awards for customer service and data entry utilizing our client’s prescribed software to update, conduct research, verify and/or retrieve data to ensure accuracy of reports

• Met and exceeded company and client performance metrics

Administrative Assistant

INTERNATIONAL TEAMS PHILIPPINES, Makati City

Jun 2004 – Oct 2005

LORD JESUS’ BIBLE CHURCH, INC., Makati City

Jul 1994 – May 2004

Message Handling Specialist

EASYCALL COMMUNICATIONS PHILIPPINES, Pasig City

Mar 1994 – Jun 1994

Administrative Staff/Secretary

BENPRES INSURANCE AGENCY, INC., Makati City

Jan 1992 – Feb 1994

Education:

PHILIPPINE SCHOOL OF BUSINESS ADMINISTRATION

Quezon City

• Undergraduate in BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION (BSBA)

• Major in: Human Resource Development Management (HRDM)

• Average Grade: 1.98 in 108 units

ASIAN SEMINARY OF CHRISTIAN MINISTRIES

Makati City

• Certificate Program

• Teaching English to Speakers of Other Languages (T.E.S.O.L.)

CORA DOLOROSO CAREER CENTRE

Quezon City

• 7-month Career Development Course

• Computer Secretarial

• Average Grade: 2.00 in 21 units

Skills:

Customer Service: 11+ years of experience working for a “BPO Company/Employer of the Year” 2008, 2009, 2010, 2011 and 2012

Leadership: Encouraged work life balance with the team of 21+ agents and absenteeism decreased by 97% and 0% attrition for 2 quarters

Teamwork: Collaborated with a team of 16+ agents who generated the highest Customer Satisfaction rating

Communication: Conversant in American English and can confidently exchange written ideas in a clear way via Email

Tech Savvy:

• Proficient with Microsoft Office suite, including Word, Excel, and PowerPoint using Windows 8/10

• Fast typist at 88 wpm with 98% accuracy

Contact this candidate