Customer Service Representative

SUMMARY

SKILLS

EXPERIENCE

EDUCATION AND TRAINING

SHIKEITA ENDSLEY

*** ******** ****** **, *******, GA 30312 C: 678-***-**** ***************@*****.*** Highly enthusiastic customer service professional with 15 years client interface experience. Enthusiastic customer service/telesales representative with in-depth knowledge of sales, account management and training. Dedicated customer service representative motivated to maintaining customer satisfaction and ability to contribute to overall company success.

Dedicated professional committed to on job safety at all times. Strong organizational skills

Active listening skills

Energetic work attitude

Large cash/check deposits expert

Top sales performer

Customer service expert

Telecommunication skills

Opening/closing procedures

Balancing the cash register

Skillful kitchen staff trainer

Ability to handle fast-paced

environment

Basic Accounting

Cash handling

Reliable, punctual and committed

Customer service oriented

06/2014 to 09/2017 Server /Bartender / Cocktail/ To-Go Specialist / Trainer Pappadueax Seafood Kitchen - Marietta, GA

Planned and prepared food for parties, holiday meals, luncheons, special functions, and other social events.

Engaged in food preparation.

Communicated with customers regarding orders, comments, and complaints. Organized register supplies.

Updated register logs.

Operated cash register with proficiency.

Worked overtime shifts during busy periods.

Surpassed revenue goals in four consecutive quarters. Maintained familiarity with the latest in mixology, bar equipment and sanitation standards.

Prepared mixed drinks; poured wine, beer and nonalcoholic beverages. Prepared coffee and espresso drinks.

10/2009 to 04/2017 Server/Host

Red Lobster - Jonesboro, GA

Apportioned and served food to facility residents, employees, or patrons. Assisted diners with seating as needed.

Checked patrons' identification to ensure that they met minimum age requirements for consumption of alcoholic beverages .

Cleaned and maintained the beverage area, display cases, equipment, and order transaction area.

Managed kitchen operations for high grossing, fast-paced fair concession kitchen. Hired and trained staff of 12 food preparation employees. 04/2006 to 03/2009 Host/Server

O'Charleys - Mcdonough, GA

Prepare restaurant tables with special attention to sanitation and order. Attend to customers upon entrance.

Present restaurant menus and help customers select food/beverages. Take/serve orders and answer questions or make recommendations for other products.

Collaborate with other restaurant servers and kitchen/bar staff. Deal with complaints or problems with a positive attitude. 2015 Associate of Arts: Cosmetology

Paul Mitchell - Atlanta, GA

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