Customer Service Manager
Resume:
MARK P. APODACA SR.
Albuquerque NM 87106
**********@*****.***
RETAIL / CUSTOMER SERVICE / FOOD SERVICE
Excellent Communications Skills
Team Oriented
Accountable
Responsible
Personable
Patient
Self Motivated
Willingness to learn
Perseverance
Superb customer service skills
Genuine willingness to help others
BUS PERSON
NEW CHINATOWN RESTAURANT Albuquerque NM 5/1990-11/1990 Busing tables, replenishing drinks, energetically assisting customers with special requests, dining area cleaning + varied kitchen duties of assisting with food prep, cleaning & sanitizing. LAB ASSISTANT Albuquerque NM 3/1991-12/1993
S.E.D. MEDICAL LABORATORIES
Collection & processing of human specimens, record notations and clerical duties. BELL RINGER
SALVATION ARMY Albuquerque NM 11/2014-12/2014
Customer Greeter while collecting Traditional Seasonal Donations outside local store fronts. TELEMARKETER
ATTARI - Rental Store & Business Incubator Albuquerque NM 11/2014-2/2015 Appointment Setter for Aflac Insurance presentations BELLMAN
EMBASSY SUITES ALBUQUERQUE Albuquerque, NM 5/2015-5/2016 Greeting guests upon entering hotel. Assisting guest with their luggage and any other assistance they might require. Aiding the front desk with various tasks including, but not limited to, checking guests in. Responding to emergency situations. Assisting all other hotel departments when needed. Handling all guest and company shipping and receiving needs. Ensuring that the guest has the most pleasurable stay possible.
GSR (Front Desk)
EMBASSY SUITES ALBUQUERQUE Albuquerque, NM 5/2016-10/2017 Greeting guests upon entering the hotel. Assisting guests with the check in process. Acknowledging guest Honors status, and welcoming back frequent guests by name. Coordinating with the other departments of the hotel to make sure guest needs and requests are met. Balancing room inventory. Working closely with housekeeping staff to access and rectify any discrepancies in room status. Assisting management in keeping general order in the hotel, and in resolving any guest issues or complaints that may arise. But mostly doing my best to ensure that the guest have safest and most pleasurable that they can. NIGHT AUDIT
EMBASSY SUITES ALBUQUERQUE Albuquerque, NM 6/2017-10/2017 Duties as mentioned above, and multiple clerical tasks mostly involving, but not limited to, the organization and processing of the days business receipts, accounting, and revenue paper work. Also being able to independently make decisions concerning security, emergency situations, and resolution of guest issues. And as night auditor I act as the MOD “manager on duty”. REFFERENCES:
BILL HETU: THE CAMBY HOTEL PHOENIX (Director of Banquet Operations) Work Phone: 602-***-****
Cell Phone: 602-***-****
RONALD MANN : SHERATON (Former Front Office Manager Embassy Suites Albuquerque.) Cell Phone: 505-***-****
SAVANAH OLSON: EMBASSY SUITES ALBUQUERQUE (Comp. Supervisor) Work Phone: 505-***-****
Cell Phone: 505-***-****
DEIDRE ROMERO: CASA DE SUENOS (Assistant Hotel Manager) Work Phone: 505-***-****
Cell Phone: 505-***-****
STEFANIE BOLIVAR-MANN: EMBASSY SUITES ALBUQUERQUE (Bartender) Work Phone: 505-***-****
Cell Phone: 505-***-****
DONALD NEWTON: EMBASSY SUITES ALBUQUERQUE (Bell Captain) Work Phone: 505-***-****
Cell Phone: 505-***-****
MARGO OLGUIN: FLYING STAR CAFES (Service Manager)
Work Phone: 505-***-****
Cell Phone: 505-***-****
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