Quality Control Management
Resume:
JAMES WAGNER
**-** ***** ****** 718-***-**** Home
Maspeth, NY 11378 917-***-**** Cell
E-mail: **********@*******.***
SUMMARY
A highly- motivated individual with six years of experience in the Aviation industry, possessing knowledge of calibration department and knowledge of Fluorescent Penetrant Inspection. In addition to that have over 25 years of back office operations and client support with solid managerial expertise. Excellent communication skills with customers and client administrators
PROFESSIONAL EXPERIENCE
Kerns Manufacturing Corporation, Long Island City, NY
Calibration technician 03/2016 – Present
Responsible for calibrating instruments needed for shop personnel
Update system (gagetrak), fields with information pertaining to instruments that were calibrated according to requirements.
Prepare procedures for instruments that need to be calibrated.
Prepare purchase orders for instruments that have to be sent out to be calibrated by vendor
Responsible for ordering tools that are needed for personnel to perform there job duties.
Kerns Manufacturing Corporation, Long Island City, NY
F.P.I Operator Level II 10/2010 – 03/2016
Responsible for Fluorescent Penetrant Inspection of plane parts
Interpretation of NDT Processes
Prepare and up-date F.P.I log books
Applied acid in order to etch parts for imperfections
Control and maintain router information
Interact directly with shop floor management
Kerns Manufacturing Corporation, Brooklyn, NY
Warehouse Delivery and Inventory 08/2010 – 10/2010
Company driver, responsible for transporting parts and office supplies to and from the warehouse to the main office in Long Island City.
Kept inventory of parts in warehouse.
Received incoming parts from vendors from Fed Ex and UPS.
Packing and shipping parts
Operated Hi-Lo truck
Bank of America (Formerly US Trust), Jersey City, NJ 2000 – 06/2008
Senior Operations Analyst (Officer)
Liaison between US Trust/Bank of America and Charles Schwab Statement Rendition facility.
oResponsible for quality review and coordination of release of client statement output.
oHandle client inquiries that may occur during Investment Management platform Asset Management System (AMS) Statement processing.
oOn-call nights and weekends for technical and processing support.
oResponsible for updates to policy and processing manuals (Internal Procedures)
Responsible for AMS Special Handling and Mail Custodial Accounts
oAnalysis and review all mailing of statements that require a level of special handling. (e.g. Fed Ex, Sensitive, CD,etc)
oMaintain database via Excel spreadsheet that contains client’s unique special handling requirements.
oControl Returned Mail (Point of Contact Dispensing Mail to CRO).
oSupport Mail Custodial Services (Liaison between Client Relationship office and client).
Perform quality control of month-end reports to verify data consistency month-to-month, including totals, accruals, gain/loss totals, yield, etc.
Prepare monthly reporting of all mailing problems that were submitted via inquiry tracking tool (E*Service). Run and assess reports via Crystal Reporting toolset for key metrics and SLA reporting
Handle statement-related inquiries that have been submitted via E*Services within target 24 hour SLA
Review quality control reports on key systems and adjust accounts with cost lot discrepancies
Assign Defect problem tickets, and log, track, and close any reported system problems that were submitted.
Responsible for user test enhancements in the test environment (Minibank), and perform quality control post-implementation to ensure enhancements work correctly end-to-end.
Validate, research, and close audit request received for AMS accounts.
Assist administrators with other key investment management applications, including TRACS (Posting Database), Cash Data Entry (CDE), Trade Authorization System (TAS), Client On-Demand/CA-View (Internal Client Databases).
Implemented Document Tracking System (DTS), key industry standard bar-code methodology to enable statement rendition provider ability to track statements in-stream.
Managed the implementation of required regulatory disclosures on all AMS Statements.
Key contributor to several key US Trust Client Statement initiatives:
oParticipated in the design of enhanced statements for AMS customers.
oParticipated in the development and testing of Client on Demand database.
oValidating and testing of Exporter.
oValidating and testing of Document Direct.
oValidating and testing of History Databases, particularly for US Trust/BAC conversion
EDUCATION
Anti Money Laundering Training
OFAC Awareness Training
Change Management Training
Compliance Training
Security Awareness Training
Six Sigma Training
Business Contingency Planning Training
RUP Operations Training
Operations Management Training
Long Island City High School, Long Island City, NY
References available upon request
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