Medical Customer Service

Lori Schrack

** ********** ** *** *, Mansfield, OH 44907 567-***-**** *******.****@*****.***

Objective

To obtain full-time employment that utilizes my excellent communication and organizational skills and allows me to grow as a professional.

Education

MADISON ADULT CAREER CENTER, CLINICAL CARE SPECIALIST STATE TESTED NURSE AIDE CERTIFICATION COMPLETED MARCH 2013

Healthcare provider First Aide/CPR Confusion/Dementia

Body structure & function Infection control/prevention

Medical terminology Personal care

Safety/emergency procedures Communication with families

Ability to evaluate problems/needs HIPPA

Rehabilitation

MEDICAL BILLING AND CODING, COMPLETED APRIL 2013

AAPC-CPC, Tested May 2013

Medical Terminology Chart Auditing

Introduction to Anatomy CPT, ICD-9, HCPCS

Insurance and Medical billing Introduction to electronic medical records

MEDICAL ASSISTING SKILLS, COMPLETED MARCH 2013

Patient assessment and history Minor office surgery prep

Sterilization/reprocessing instruments TRP/injection therapy

Instrument identification HIPAA

OHIO SCHOOL OF PHLEBOTOMY/ CERTIFICATION – Classes begin JULY 11, 2017 TO AUGUST 4, 2017

Skills & Abilities

CAREGIVER, ASPEN COMMUNITY LIVING 2013 TO PRESENT

Direct care of developmentally disabled individuals

Personal care

Medicine distribution as prescribed by individuals’ physicians (Designated Nursing Certification)

Banking, maintain monthly allowances for groceries, household goods and personal items

Transport to and from medical appointments and activities in the community.

Skills & Abilities

CUSTOMER SERVICE REPRESENTATIVE, Star-Tek, Mansfield, OH, 2011-2012

Superior Staffing, Mansfield, OH, 2010-2011

American Standard Brands, Mansfield, OH 2009-2010

American Home Patient, Mansfield, OH 2004-2005

BILLING AND PAYROLL SPECIALIST, Cambridge Home Health Care, Mansfield, OH 2007-2008

CODERD/DISPATCH, Apple Lane Ambulette, Mansfield, OH, 2005-2007

TRANSCRIPTIONIST, Express Imaging, Mansfield, OH, 2001-2003

REFERENCES:

Anna Pratt-Bahr, former supervisor 419-***-****

Olivia Meehan, supervisor 614-***-**** Ext. 103

Dora Nyarko, co-worker 419-***-****

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