Customer Service Administrative Assistant

KAREN A. WASHINGTON

*** ***** **** ******, *** FLOOR

NEWARK, NJ 07103

862-***-**** (c)

e-mail: **************@*****.***

OBJECTIVE

To obtain a challenging position that will utilize my Word Processing, Supervisory, Administrative, and Customer Service skills and experiences as well as provide an opportunity for growth and advancement.

PROFESSIONAL EXPERIENCE

2/17 – 9/17

Icon/Quik Park (Rober Half) New York, New York

Claims Agent

Handled customer complaints of auto damage and property loss.

Investigated each claim with parking lot management and staff.

Escalated claim to Insurance Appraiser.

Issued check requests for reimbursement of loss or payment for auto repair.

Compiled information for Subrogation matters

Input all information concerning each claim into SalesForce.

5/10 – Present

Self Employed Newark, New Jersey

Freelance Legal Word Processor/Document Production Consultant

Work with small law offices; start up businesses, colleges and local Print Shops.

Offer advice and provide creative solutions to quickly and efficiently produce large documents, creative presentations and digital imaging.

Create and edit documents and presentations in Microsoft Word, Excel and PowerPoint 2010 and 2013.

Maintain client confidentiality.

On call back up from home to assist clients with the fast and efficient turn over of certain urgent job requests.

5/13 – 10/15

The Parking Spot Newark, New Jersey

Administrative Assistant/Lot Director/Valet/Cashier

Responsible for reconciling and auditing all cashier paperwork; processing payroll; forwarding all insurance claims for vehicle damage; maintaining all personnel files and providing general support to staff.

Responsible for training cashiers, valets and drivers while ensuring that they understood the importance of treating all guests with respect and courtesy.

Responsible for making sure all shuttle drivers and shuttles adhered closely to DOT regulations before going on the road with guests.

Responsible for dispatching shuttle drivers to and from airport terminals.

Maintain count of parking spaces to determine whether or not reservations must be upheld for the day.

Back up Cashiers when necessary and intercede when guests have any issues concerning validation of their payment or any vehicle loss or damage.

Offer professional and courteous customer service and valet service if and when necessary.

7/12 – 2/13

Cavalry Staffing Newark, New Jersey

Driver Transporter/Team Secretary

Responsible for transporting vehicles within the Tri-State area for Enterprise Rental, National Rental and Alamo Rental cars.

Lead car in team of 3 – 5 drivers; responsible for submitting movement sheets for vehicles picked up or delivered to rental locations.

5/07 – 4/10

Quinn, Emanuel, Urquhart, Oliver & Hedges New York, New York

Trainer /Word Processor

Trained both legal and administrative staff in both group and one-on-one sessions on the advanced functions of MS Office 10, Windows 7, Word, Excel, PowerPoint, Visio, InterAction, Carpe Diem and Elite.

Created training manuals and step-by-step instruction sheets for staff.

Provided Help Desk support to the entire New York office.

Worked closely with IT Department in troubleshooting many issues throughout the firm

Handled the conversion of documents from MS Word 2003 to 2007.

Assisted visiting clients or co-counsel with their computer set up

1/02 – 11/06

Wachtell, Lipton, Rose & Katz New York, New York

2nd Shift Word Processing Supervisor

Supervised approximately 10+ word processing operators and 5 proofreaders.

Coordinated workflow in both the word processing and proofreading departments.

Administered testing of all new applicants applying for Word Processing and temporary operator positions.

Coordinated staffing in center to ensure proper coverage.

Monitored the progress of all legal documents from start to finish in the document production department, which included Digital Imaging and duplicating to ensure that the qualities of all projects were professional and acceptable to the firm and its clients.

Assisted word processing staff in all applications used in department, and maintained staff proficiency in the applications.

Assisted legal and administrative personnel as needed; answered general telephone and Help Line inquiries.

Provided and assisted operators, administration and legal staff with technical questions that involve editing, formatting and general document production.

Conducted staff evaluations for word processing department.

7/99 - 1/02

Loeb & Loeb LLP New York, New York

Lead Word Processing Operator/Night Secretarial Support

Maintained a professional working environment in the Word Processing Center.

Ensured operators followed proper procedure on all documents.

Delegated incoming work.

Ensured time deadlines on work requests and reported any delays directly to requesting party.

Assisted Personnel/Department Managers with the testing of applicants.

Overseeing Night Secretaries.

Provided back up Help Desk and floor support.

EDUCATION

2010 – 2013 Fordham University New York, New York

Business Administration/Management

1984 – 1985 American Business Institute Newark, New Jersey

Executive Secretarial/Word Processing

1981 - 1984 Northeastern University Boston, Massachusetts

Computer Science and Engineering

SKILLS

Windows 7 Professional, MS Office 10, Microsoft Word 2003, 2007, and 2010 and 2011 for Mac; Excel, PowerPoint, Visio, Word Perfect, InterAction, iManage, DeltaView, Comparite, DocX, Adobe Acrobat Professional, Carpe Diem, Elite, E-Copy, SoftScan, AccuRoute Scanning Software, Edgar Ease, and Lexis Nexis. Digi-Pop Video Monitoring, Ski-data Parking Logic and Pocket Valet. SalesForce.

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