Customer Service Supply Chain

NESPRESSO

INVOICING CLERK AND SUPERVISION

****-**-** ** ****-07-16

Coordinated and compiled daily reports

Organized and maintained files

Invoicing orders and crediting accounts

Conducted employee training

Filled and packaged orders phoned into customer service when help was needed in department

Assisted with month end closeout

Processed daily downloads from ordering system

Supervision

Supervised office operations to ensure all standards are meant

Ordered and inventoried office supplies

Responded to phone calls, emails, and faxes to maintain quality service

Coordinated meetings, and prepared PowerPoint presentations

Interviewed, trained, and selected new employee

NESPRESSO

TRADE CUSTOMER CARE AGENT

2015-27-07 TO CURRENT

Job Purpose

To act as a contact point with trade partners to provide a value added service by processing information relating to orders, deliveries, inquiries and requests about products and services.

Key Performance Areas:

Develop and maintain relationships with trade partners regarding supply chain and logistics

Act as a contact point for orders from retail trade partners, validate pricing, process orders on Pastel and print final invoices

Schedule dates for delivery of stock to trade partners by communicating and coordinating with retail trade partners and internal departments

Consolidate sell out reports received from trade partners and compile weekly and monthly internal report

Liaise with trade partners and courier company on POD’s and any discrepancies

Liaise with trade partners regarding trade returns process

Access trade partner portals to order price labels for machines

Monitor trade packaging quantities and re-order with supplier when stock is low

Summarise both trade partners and promoting companies weekly sales and submit to finance

Competencies :

I was required to meet at least the following requirements:

Ability to communicate effectively, both orally and in writing

Good telephone etiquette

Problem identification and solving ability

Ability to multi-task

Customer service orientation

Attention to detail

Excellent planning and coordination skills

Ability to work under pressure

Ability to build and maintain relationships

Able to work on own initiative

Responsible individual with commitment to his/her work

Professionalism

Physically fit

Willingness to work flexible hours if required

EDUCATION

HIGH SCHOOL QUALIFICATION

Standard Done : Matric and currently registered to upgrade my subjects

Year Completed : 2007

School : Josiah Khumalo Adult Education

Setswana

English

Accounting

Mathematics

Life Orientation

Economics

Business Economics

REFERENCES AVAILABLE ON REQUEST

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