Customer Service
Resume:
Deanndra Perez
Gilbert, Arizona 85234
**********@*****.***
Objective
Seeking a position where I can grow with the company. Where I can demonstrate my well-developed analytical and problem solving skills. Utilize my strong communication, organizational, hardworking and positive attitude skills.
Employment History
Domestic Engineer from May 2012- Present
Full- time mother
Accounts Receivable Specialist
January 2012- May 2012 Clean Up Fire and Water, Gilbert, AZ
Assist internal and external customers communicating in regards to claims
Collect insurance payments for restoration
Strong written and verbal communication skills
Research and investigate to resolve issues of non-payment
Compile data for the preparation of daily reports
Apply and demonstrate positive employee relations skills
Pharmacy Technician (Intern)
October 2008- December 2008 CVS Pharmacy, Phoenix, AZ
Handled phone inquiries
Excellent Customer Service
Ensure confidentiality of all information, both written and verbal
Stock shelves
Assist pharmacist with filing prescriptions
Processing supply orders and maintaining stock of all items
Worked drive thru for patients picking up or dropping off new or existing prescriptions.
Claims Analyst
April 2007- October 2008 Magellan Health Services, Phoenix, AZ
Creating and maintaining spreadsheet for reporting purposes
Compose correspondence in forms of memos, email, and letters
Compile data for monthly report
Purging, archiving files, and filing confidential information
Research and analyze data for project assignments
Research and investigate behavioral health claims
Multi-task using various applications
Assist internal and external customer inquiries by phone
Office coverage/ Complete report functions
Education
July 2009- July 2010 Brookline College Phoenix, AZ
Phlebotomist
October 2008- December 2008 Phoenix College Phoenix, AZ
Pharmacy Technician
2005 Career Success Glendale, AZ
High School Diploma
Skills
Microsoft Word, Excel and Power Point
10 Key by touch, computer and answering phones
Filing, E-mail (Internet)
ICD-9, CPT Codes, HCFA 1500 and HIPPA knowledge
Excellent communication skills
Analytical
Team Player
Multi-task
References
References are available on request.
Contact this candidate