IT Support Engineer

Career Objective

To take up a challenging position in the concern that provides me an opportunity to work with innovative thinking.

Professional Profile

Extensive experience in installation, administration and networking in various environments.

IT infrastructure management. Planning, Coordinating and supervising with project team.

Thorough knowledge of Windows and Mac Operating Systems in different versions.

Windows server 2008 and 2012 r2: Active Directory services, DNS, DHCP, and Group policy.

Firewall (Fortigate and Cyberoam): Internet, Security policies, VPN, web filter, email security, application security, Guest WIFI.

NAS Synology Backup, Symantec Backup exec solution: Schedule backup, Restore and Disaster Recovery.

Panasonic PABX 824, 100D, 150D, 200D: Extension lock, Auto answer, Call forward, Call Block, Caller ID, Call record, Card addition.

Setup and configuration of Fax machine, Network printers & Photocopier machines, POS Device, Wireless AP, Access Control & Biometric fingerprint, CCTV systems and related applications.

Professional Experience

1) IT SYSTEMS ENGINEER

Company: Group of Companies (SALMON FARM LLC, SIGNATURE SNACKS LLC, FOODTECH TRADING LLC, BASICS GENERAL TRADING LLC)

Location : Dubai Investments Park, Dubai

Period : From April 2015 to April 2017

Responsibilities:

Install, Configure and troubleshoot Windows 2008 and 2012 R2 Server, AD, DNS, DHCP, User Accounts, Group Policy, SQL Server 2008.

Configure, monitor and troubleshoot FortiGate 40C, 90D firewalls: Internet, VPN, Application security, Email security and web filtering.

Setup, monitor and troubleshoot Panasonic PABX systems (824, 100D and 150D): Auto answer, Extension grouping and authorize services on extensions.

Install, monitor and troubleshoot Synology Backup Device and Symantec exec backup solution: Schedule backup, Restore and Prepare and maintain Disaster recovery media.

Manage Email server with Control panel: Create and allocate space for email accounts. Configure outlook 2010, 2013, Office365. Proper backup, rectifying Email issues and migrating mail accounts with backups.

Configure, monitor and troubleshoot Wireless AP, Access Control and Attendance Biometric machines, FAX, Network printers, Photocopiers, UPS system and manage CCTV systems.

Install and troubleshoot application software for clients. Control and assist for ERP solution to each departments.

Documentation for IT assets procurement, Prepare documents for each. Control purchase, warranty and repair.

Supervised from infrastructure for companies from cabling and preparation of data centers.

2) IT CONSULTANT

Company : MEGA SPEED SYSTEMS LLC

Location : Dubai, UAE

Period : From March 2012 to October 2014

Responsibilities:

Installation and Configuration of various Versions of OS and servers

Configuration and administration of AD, DNS, DHCP, Antivirus and other application software’s on servers& client systems.

MS Outlook mail Configuration and troubleshooting

Installation, Configuration and Troubleshooting of SERVERS, VPN, DOMAINS, SWITCHES, ROUTERS & FIREWALLS

Installation and Configuration of PABX System (Panasonic 824,100D, 150D, 200D)

Data center installation with devices.

Laptop, Desktop, workstation and server hardware troubleshooting

Access Control Systems and Attendance Management Solution and CCTV surveillance Systems’ configuration.

Network Cable Structuring, Patching, Termination and Testing

PC, Laptop & other equipment’s assembling, repairing and troubleshooting. Data Backup and Recovery

3) HARDWARE & NETWORK ENGINEER

Company : GURU INFOSYS

Location : Kerala, India

Period : From April 2011 to December 2011

Responsibilities:

Providing Helpdesk support to departments for desktop and Laptop, advice tips and corrective action to employees.

Assembling of Computers, Troubleshooting and Rectifying the Systems and Network Problems at Customer Site

Installing & repairing Windows, Linux Operating systems and other application software.

Installing & maintaining local, network& wireless printers.

Configuring wired & wire-less modems.

Creating & installing image of system & application software.

Academic Qualifications

Diploma in Computer Engineering (3 year)

Bachelor of Computer Applications (BCA)

Certification in Arabic & Islamic

Webinars & Trainings

VM Ware - Dubai

SonicWALL (Firewall) - Dubai

Windows 7 - Kerala, India

Declaration

I hereby declared that, the above mentioned information’s is true and accurate to the best of my knowledge and believes.

SAJID MT

DUBAI, UAE

Contact this candidate