Christina L. Alt

**** ******** **** ****

Ashland, Ohio 44805

419-***-****

Experience

General Manager, MV Transportation, Inc. (Ashland, OH)

July 2005 – Aug 2017

Responsible for overall daily operations of Ashland Public Transit Service

Serve as customer liaison, ensuring that all client communications are accurate, timely and meet the needs of all City personnel

Ensure operations meet or exceed customer expectations regarding service quality, efficiency and productivity

Responsible for timely submission of accurate daily, weekly and monthly reports

Supervision of workforce, including progressive discipline and commendations

Oversight of schedules to ensure productivity and on-time performance standards are met

Assure safety culture within operation with focus on customer service

All location financial metrics are managed continuously, exceptions are reported and action plans are developed to ensure the location meets its financial, safety and operational expectations

Implement, promote and adhere to company policies and procedures

Create and present locations annual budget

Lead Dispatcher/Scheduler, MV Transportation, Inc. (Ashland, OH)

Oct 2003 – July 2005

Scheduled and supervised all assigned routes, adjusting when necessary

Monitored Route Match systems to ensure proper use by drivers and dispatch

Took proactive steps to ensure all routes were ran efficiently with customer satisfaction

Managed the company’s interests within the guidelines of the contract

Para-transit Operator, MV Transportation, Inc. (Ashland, OH)

Sept 2002 – Oct 2003

Successfully performed scheduled manifest by picking up clients on time and transporting them to their destinations safely and within a reasonable time frame

Maintained safety as top priority

Adjusted to adverse weather conditions, traffic and construction, passenger challenges

Provided excellent customer service including assistance in passenger boarding and restraint procedures

Thoroughly documented daily odometer readings, times and passenger information

Certified Home Health Care Assistant, Cambridge Home Health Care & Private Duty (self-employed), PT Rehabilitation Technician, Rehab Works (Ashland,OH)

Sept 1993 – Dec 2002

Improved quality of life for clients by ensuring proper health care, medical needs, physical therapy, housekeeping, shopping, errands, meal preparation, companionship, etc.

(Experience Continued)

Office Manager, Dr. Henry & Dr. Vera Chalfant, M.D. (Ashland, OH)

Mar 2000 – May 2001

Responsible for daily operations, scheduling patients, submitting Insurance claims, referrals to specialists, balancing daily spreadsheets, medical Insurance coding, maintained patient files.

Insurance Manager, Helping Hands Chiropractic (Ashland, OH) & Dr. Whittemire (Mansfield, OH)

May 1991 – Sept 1993

Managed Insurance Department, Medical Insurance coding, Workmen’s Compensation claims, billing and auditing accounts.

Warehouse Shipper, Production Scheduler, Inflator, Hedstrom, Inc. (Ashland, OH)

Nov 1986 – May 1991

Shipper in warehouse department, maintained incoming logs, supervised loading procedures, compliant with safety standards, excellent team player.

Education and Training

July 2005 – July 2017 Comprehensive Financial Management, Bid Models & Budgeting, Policy & Procedure Training, Safety Leadership Courses, Safety Culture/Drive Cam, Risk Management, Worker Compensation and Accident Reporting, DOT Drug & Alcohol Reasonable Suspicion/Post-Accident & Random FTA Requirements, Para-transit System Compliance with ADA, Accounting, Accts. Payable & Receivable, Hours by Group Reporting, Payroll procedures, Client Contracts, Business Development, Employee Relations, Human Resources, Labor Relations, Interviewing & Hiring, Communication Styles, Workplace Harassment & Discrimination

1990 – 1991 Introduction to Computers, Advanced Introduction, Professional Writing, Microsoft Office

1977 – 1979 Medical-Dental Assisting, Pioneer Joint Vocational School (Shelby, OH)

Awards & Certifications

Ranked third highest in company for Spring 2012 Engagement Survey

General Manager of the Year 2011

Nominated for General Manager of the Year in 2006, 2008, 2009 & 2011

Gold Circle Safety Awards 2009 – 2016

Most improved Safety record in 2009

Annual safety excellence award, MV Transportation 2003 & 2004

Certifications: Workplace Ethics, Code of Conduct, Preventing Workplace Harassment and Discrimination, Safety Leadership Courses, Avatar Driver/Behind the Wheel/Classroom Trainer, DOT Drug & Alcohol Reasonable Suspicion & Post Accident Testing

References

Mrs. Ellie Grub, Retired Mayor’s Assistant City of Ashland 419-***-****

Mr. Robert Woods, Regional Area Safety Director MV Transportation 585-***-****

Mr. Jason Louis, former Vice President of Safety MV Transportation 251-***-****

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