Kerry Dudley

*** **** **** ******, *, New York, NY. 10009

Tel: +1-347-***-**** Email:ac2ukd@r.postjobfree.com

Linkedin: http://linkedin.com/in/kerry-dudley-978b7130

An internationally experienced Operations Manager/Executive Assistance with a whole raft of skills ranging from complex multi time-zoned diaries to project management, from expense sheets to complete financial management control, from staff training through to procedure writing and implementation. I am actively looking to secure for a traditional high level Executive role with all the responsibility that entails and I am happy to be available 24/7 and looking to be someones right hand person and in return you will be guaranteed a loyal and competent worker who takes pride in all that I do - NO EXCEPTIONS!

Knowledge, Work Experience and Personal Skills

Extensive Project Management (Kaizen & Prince 2 trained) experience in developing and implementing procedures within an administration and manufacturing environments – with an exceptional skill of understanding new businesses and implementing procedures to impact on all aspects with a view for continuous improvement

Experience with working across several global time-zones and different work cultures in order to “get the job done”

Excellent People Manager with experience in Administration, Customer Service, HR and Operations Management.

Written/Verbal Communication and interpersonal skills are a particular strength, affording the ability and confidence to build good working relationships at all levels of an organisation.

Additional experience in Recruitment, Training and Development, Disciplinary and Grievance Procedures along with Sales and Marketing, Credit Control, Budget preparation and maintenance.

Highly developed Influencing Skills with ability to challenge and negotiate with internal/external service partners and customers to benefit the business.

Extremely flexible with ability to set priorities, service standards and work effectively under pressure.

Team Player able to establish strong working relationships both internally and externally through continual self development.

Self reliant with the ability to think outside the box and create practical solutions to complex problems.

Advanced IT and Organisational skills.

Executive Assistant being available around the clock – dealing all aspects of CEO’s personal life.

Executive Resource Group Operations Manager/Executive Assistant April 2011 – May 2017

Initially maternity cover contract, extended into a permanent role and promotion. Then went onto an 18 month contract retainer.

Managed legacy transition from paper-based time-management system to Electronic / Online Time and Labour Management system including interim and long term solutions. Revised processes to improve efficiency and quality of service, as well as devised and implemented new operational principles for changes both internally and externally. Cost savings over 3 years well in excess of £450k. Implemented cost recovery process for clients for debts occurred / losses in accordance with contract obligations. This caused better understanding and communication, and lead to a more efficient and quality orientated customer service. Cost saving over 5 years, accumulative over £500k, diminishing year on year. Implemented the various changes to an already well established business increasing it’s turnover from 6 to 7 million pounds over a period of 24 months with a profit of half a million pounds.

Sat on the Executive Board after only 6 months of employment.

Turned the finance around, pulling in £200,000 of outstanding bad debt within 2 months and executed tighter Credit control procedures.

Tighter budget control – bring the bank account from a zero balance to £320k in 18 months, with many clients paying within the 30 payment terms.

Became champion of factoring company resulting in a decrease fees of over £1000 per month.

Sourced, Project led and implemented bespoke time and labour contractor self-billing portal, implementation for HR and Payroll service improvement – delivered both internal and external training.

Implemented a Perm placement follow up procedure to ensure the candidates were happy in their placement, therefore reducing refunds by 65% within 6 months.

A complete ‘360’ understanding of the business and then revamped and rolled out new procedures across the group resulting in an 45% increase in sales revenue in a 3 month period.

Implemented controlled measures resulting on all client/candidates contracts are in line with new internal procedures hence reducing financial and legal risk to the business.

New procedures resulted in the sales team having 40% more selling time – which resulted in some members achieving / succeeding their yearly targets – never known in the 8 years of ERG

Spearheaded new CRM implementation to include smooth transfer of data and staff training.

Audit and Compliance Management on all staff contracts, project led and drove the initiative to re-issue all contracts with up-to-date information, and making all contracts consistent with each other. Restructured the company HR function, including monthly appraisals and reporting.

Created and implemented an Operations Manual, ensuring all KPI’s were met and reported on within the guidelines and providing training on all aspects of the business.

Various personal tasks for the CEO.

Scottish Motor Auctions Executive Assistant/Site Operations Manager Sept 2010 – April 2011

Office Manager heading up the Operations Team within a newly built site and coordinate all aspects relating to the wider Business within the group. A dedicated trouble-shooter with-in the group, identifying Operational problems throughout the company, closely supporting the Branch Manager whilst introducing the group into the industry throughout the region.

Set up a new site from plan – to include overseeing the build and layout of the site.

Visited existing sites throughout the country, identify administration and operational problems, implemented time saving procedures and produce reports with recommendations.

Development and implementation of methods to ensure smooth collaboration between the wider Business Services Team (HR/IT/Finance/Admin) and Sales Team.

All areas of HR, including organisation of recruitment days and conducted interviews.

Responsibility for Administration procedures and co-ordination of the Administration team (new hire integration, information of policies, final day procedure, visa/permits, employee letters, business cards order, HR folders etc).

Co-ordinated contracts on a newly built industrial site, analysed and negotiated contracts.

Management of the office budget, including stationary, entertainment, training and travel.

Updated weekly hours of staff for payroll.

Debtors/Creditors – ensuring all kept within in the allowed limited of the groups.

Codemasters Executive Assistant/Office Manager June 2004 – Oct 2009

Formally Swordfish Studios (A Vivendi Universal Company – Now Activision Blizzard Company)

As Personal Assistant to the Managing Director the role was a key in the company which was an independent games developer in 2004 and as it expanded into a major developer through one takeover, a major expansion and a merger, developed and integrated procedures throughout the group, incorporated many overseas legislations. Managed all local Finance, HR, and some Legal issues. A key player in supporting the MD in the introduction of the business both internally and commercially.

Produced and executed a complete recruitment/induction process.

Spearheaded all aspects of HR over 2 sites, 150 staff and liaising with external HR head office and external payroll including employee benefits and bonuses.

Acted as Customer Interface as first point of contact and supported CEO in all matters.

Ensured the smooth acquisition of a company, incorporated the staff into Swordfish, researched and established new premises, managed all agreements and co-ordinated the move.

Collaborated with other global studios to upgrade and implemented group-wide standards and practices within the finance and HR departments.

Spearheaded the company through one takeover and one merger, all negotiations and paperwork.

All aspects of finance, liaising closely with the Group Finance Director.

Learnt and executed new computer systems and procedures almost on a yearly basis.

Extensive national and international travel.

Resource and negotiate further Office space throughout the area, creating reports for imminent re-location, and manage all tenancy agreements.

Processed all staff expenses from staff within the global group.

Management of all Office Facilities & Maintenance issues.

Responsible for all Travel Supplier Relationships and contracts throughout the group.

Personal ad-hoc duties – such as booked exclusive holidays, organised family days, dealt with household staff and purchased personal gifts for the family – being available around the clock.

Technical Skills

Microsoft Office Suite Oracle – HR and Finance Sage BaaN – Finance PowerPoint Outlook

Training

Prince 2 Customer Satisfaction Management Risk Assessment Fire Precautions (workplace regulations) Project Management (World Class Business/Kaizen) Microsoft Project Foundation and Intermediate Recruitment and selection

Summary of Education

Open university Business Studies Degree

Highflyers (Distant Learning) Executive Personal Assistant Diploma

Dudley College of Technology (Part-time) 3 A-Levels – English (B), Maths (C) Art (A), Business Studies Part 1 & 2

Earls High School, Halesowen, U.K. O-Levels – Maths (A), English Literature (A), English Language (A), History (B), Geography (B), Biology (C), Art (A)

References Available upon request.

Contact this candidate