Customer Service State University
Resume:
Tanisha L Clemmons
Cleveland, Ohio 44110
Cell: 216-***-**** – t **********@*****.***
Career Focus
I would like to finish Nursing School and become a Pediatric Nurse working in a Hospital enviroment. Attend Graduate school after I finish my classes for my Bacholar’s in Biology. I want to become very successful and learn as I strive forward with a great and amazing career that I will be very dedicated to. Education and Training
Cleveland State University – Cleveland Ohio
Bacholars: Psychology
Minor: Biology
Cuyahoga Community College - Cleveland, Ohio
Associates Degree: Art
Associates Degree: Science
Graduate December 17 2015
Associates of Nursing: In Progress
Wright State University
Biology Major
September 2004 – August 2008
Villa Angela St. Joseph High School
Diploma – May 2004
Professional Experience
University Hospitals: Case Medical Center-Cleveland, Ohio 11100 Euclid Ave. Cleveland, Ohio 44108
Rainbows Babies & Children’s Hospital Call Center
Information Intake Specialist
February 2015-May 2016
● Fax
● Answer phone calls for 200 pediatric practices in the U.S
● Make sure patient information is put in the system accurately
● Set up on-call schedule
● Make sure the information for the doctor is in the computer
● Send prescription requests over to the Rainbow Doctors for the patients of Rainbow Babies and Children Hospital
● Assisting patients with information as to where they can take their child to be seen at in the Cleveland area for Health Spot services
● Assisting patients with there insurance information and inputting the information in to the computer program
● Keeping the patients updated with practice closings and schedules of each medical doctor that is on the schedule for the day
● Keeping the nurses informed of each patient that they have to call back and informing them of each patients medical history
University Hospitals: Case Medical Center – Cleveland, Ohio 11100 Euclid Ave. Cleveland, Ohio 44108
Patient Transport
Patient Transporter
August 2012 – February 2015
Prepared patients for transportation between nursing units and departments.
Transported patients safety to/from specified destinations
Received and reported vital information pertinent to patient care
Validated patients’ identity based on established Hospital protocol
Transported bodies to the Hospital morgue
Assist with patient handling and lifting using appropriate patient safety equipment University Hospitals of Cleveland – Cleveland, Ohio 216-***-****
Nutrition Services Asst. III/ Wolfgang Puck Express Retail
February 2012 – August 2012
● Serving
● Bussing tables
● Dishwasher
● Cashier
● Closing the store
● Breaking down the cashier drawer to make a deposit for the day sales
● Mopping floors, cleaning counters and cleaning work area at the end of shift University Hospitals of Cleveland - Cleveland, Ohio 216-***-****
Nutrition Services Asst.
Nutrition Services III
December 27, 2010-February
• Assisting customers with their financial transactions on their purchase on there food
• Work at the different stations in the Atrium Cafeteria such as Freshens, Pizza, Deli, Grill, Salad Bar and Entrée
• In the Atrium Cafeteria I cleaned and stocked the cafeteria for next day
• Passing trays to patient rooms that are residing on the Hospital floors Network Parking - Cleveland, Ohio
Cashier
October 2008-August 2010
• Assist customers with cashing out their parking ticket when they Valet at the Ritz Carlton Hotel.
• Made sure each customer receive correct vehicle without any problems
• Give a ticket to each customer so they can retrieve their car
• Called for customers cars from down in the garage
• Breaking down cash drawer and making a deposit for daily transactions Lady Footlocker-Beavercreek & Cleveland, Ohio
Sales Associate
May 2006-December 2008
Helped customers with choosing the right shoe by providing them with information about the shoe they want to purchase.
Assist with daily shipment to the store
Assisting the customers with their financial transaction on their merchandise
Counting inventory
Closing the store
Preparing online orders for the day for shipment
Folding and straightening the merchandise in the store
Shoe fitting
Wright State University Dept. of Pharmacology/ Toxicology – Fairborn, Ohio 45435 937-***-****
Student Office Assistant
January 2005 – December 2005
Assist with scheduling meetings, appointments and class times
Assist the professors and graduate students with lab work
Distribute mail with in the department and also to other departments throughout campus
Answering phones
Keep lunch area clean
Setting up for departmental meetings and appointments Marc’s – South Euclid, Ohio 44121
Cashier
February 2004 – August 2004
Return grocery items to there proper location
Assist customers with their financial transactions
Assist customers with bagging their groceries and placing them in their cart
Clean work area at the end of shift
Assist with closing the store
Breaking down register at the end of shift and making a deposit of my sales and transactions Skills
Very skilled and educated with Medical Terminology, experience in a fast paced working enviroment. I have very good customer service skills that have developed over the years. With each job that I have been employed with, I have managed to take each skill set each posstion that I have been employeed and applied them to each postion tgat I have been given the opportunty to become part of.. I am a fast learner that is willing to work with others but also can work as an indiviual. I am very proficient with Microsoft word, excel and PowerPoint. Also I am very familiar with computers. I can multi task and get many things done if needed. I am willing to learn more especially in the field of Medicine and in a Hospital environment.
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