Customer Service Data Entry
Resume:
Cora Perry
**** * **** ** *********, WI *****, 414-***-**** ***********@*****.***
Objective To gain employment with your company, where I can utilize my 19 + years of experience in the customer service field.
Experience
MCFI Milwaukee, Wi
Jan 2016 – Current
Responsible for answering incoming calls in a timely manner.
Maintains call per hour metrics.
Meet individual and departmental productivity standards.
Addresses questions/ issues with a positive and constructive perspective.
Works diligently to ensure confidentiality is consistently maintained.
Support individual and organizational goals
Ensure compliance with state and regulatory requirements.
Kohl's Card Services
Aug 2013 - Dec 2015 Milwaukee, WI
Assist Kohl's Charge customers with account management and troubleshooting
Assist and directed non cardholders to correct areas...i.e collections, fraud, and or kohls.com
Actively Listening to customers’ needs and adaptation of approach while providing timely and appropriate solutions
Creating strong client relations
Utilities Advocate
Mar 2012 – Aug 2013 Community Advocates Milwaukee, WI
Assist Customer with applications for Low Income Home Energy Assistance Program as well as Crisis Assistance when needed.
Review customer’s accounts with Utility Company to ensure that they qualified for Crisis Assistance.
Create daily phone reports from Homebound/Crisis lines.
Returned and placed calls to customers regarding scheduling either home visits and or office visit.
Assisted customer with application over the phone and updating household information on account.
Verified Customer Income thru CARES (SSI, SSD, W-2, Food share, SS)
Verify customer usage with Utilities Company
Electronic Case File Specialist
Sept 11 – Mar.2012 Maximus Milwaukee, WI
Utilizes CARES for verification of information, case review and documentation of all case relevant information, as required by supervisor and /or operations and the DWD.
Ensures timely and accurate data entry in CARES, ECF, and other systems, as required by policy and procedures.
Performs quality assurance strategies to ensure that the Unit services meet agency needs.
Identify appropriate documents for scanning into electronic case file system.
Prepare documents and hard case files for scanning into electronic case file system.
Validate, index, and place documents in appropriate ECF folder.
Maintain database of documents/hard case files scanned into ECF.
Provide weekly reports on progress of scanned documents/hard case files in to ECF.
Prepare hard case files for proper storage and / or properly dispose of hard case files and copy documents that do not have to be stored.
Participates regularly in work groups and committees who meet to evaluate agency needs, improve services, and implement new strategies.
Customer Service Rep
Aug 10 - Mar 11 Wells Fargo Home Mortgage Milwaukee, WI
Handle 100 - 120 calls per day while maintaining a high level of customer satisfaction
Attend training sessions to build and or/ maintain product knowledge, including processes, and terms and conditions, cross sell products, year end, and escrow.
Handle each customer with a friendly, courteous touch while following strict procedures for handling various types of inquiries.
Advise customer of the different pre-selected opportunities on their accounts such as Banking, Credit Cards, 3 Step - Refinancing, and Home equity/ personal lines of credit.
Group sales specialist
Nov 07 - Jul 09 The Mark Travel Corp. Milwaukee, WI
Maintain communication channels with customers before, during and after the sale to cultivate repeat business and positive relationships.
Review all files to ensure accuracy of all information entered and transmitted to suppliers.
Respond to policy regarding refund request via phone, email and written correspondence
Follow up with internal contacts to report and correct problems
Education University of Phoenix Milwaukee, WI
Aug 08
Criminal Justice
References : are available on request.
Cora Perry
3017 N. 28th Milwaukee, WI 53210
Contact this candidate