Management - Marketing - Sales - Multilingual

Henriette Cordelia Josephine Slater

**** ****** **., *******, ** 48912 - 517-***-**** – ********@*****.*** (private)

EMPLOYMENT

Specialty: Business Development, Operations, Leadership, Training, Marketing and Sales.

MANAGER OF OPERATIONS MAY 2017 - PRESENT

Grand Limousine, Inc. Lansing, MI

6 Months Contract: Save black car and limousine business from bankruptcy.

●Established short term marketing and business plan.

●Grew monthly revenue from an average of 8k to an average of $35.

●Managing up to 10 employees.

●Implemented a tablet dispatch system connected to the reservation software.

●Created vehicle maintenance system. Sold one and purchased two new commercial vehicles.

●Revamped invoicing system to get billing back on track and improve processing time.

MARKETINGS AND SALES SPECIALIST JANUARY 2017 - APRIL 2017

COI - Corporate Office Interiors Lansing, MI

COMMERCIAL AND PERSONAL LINES ACCOUNT MANAGER APRIL 2015 – DECEMBER 2016

State Farm Lansing, MI

●National Producer #: 17554726

●Licenses: P&C, Life & Health

CUSTOMER RELATIONS MANAGER & PROMOTIONAL REPRESENTATIVE 2013 – PRESENT

King of the Cage & KM Fight Group (TWC) Nationwide & Lansing, MI

COMMERCIAL LINES CSR AUGUST 2012 - MARCH 2015

Mourer Foster Insurance & Bonds Lansing, MI

SHELTER COORDINATOR II SEPTEMBER 2011 – AUGUST 2012

Haven House East Lansing, MI

ACCOMPLISHMENTS:

FEMA (Homeless Prevention Aid Award): State awarded $55,000 with the goal of preventing homelessness and to better people’s life. I was assigned this project and provided FEMA funds to the public for two months.

EDUCATION

BA PSYCHOLOGY GRADUATED: AUGUST 2015

Michigan State University East Lansing, MI

Recipient of the 2010 Trustee Scholarship for Transfer Students

PSY 381 (Internship): 90 hrs. of training in effective communication, active listening, crisis intervention, empathy, power and oppression, advocacy, case management, ethics.

Minor: German

AA PSYCHOLOGY GRADUATED: MAY 2010

Lansing Community College Lansing, MI

Lifetime member of PHI THETA KAPPA International Honor Society’s Mau Chapter (PTK)

Outstanding performance Summer 2009 semester: President’s Honor List (GPA: 4.0)

Outstanding performance Fall 2009 semester: President’s List (GPA: 3.86)

HIGH SCHOOL DIPLOMA GRADUATED: MAY 2007

Ithaca High School Ithaca, MI

Graduated May 31 - Final GPA 3.7 (Class rank was 12 of 97)

Special Recognition Award for outstanding achievement in Honor Roll

RESEARCH & INTERNSHIPS

FAMILY COUNSELOR/ RESEARCH ASSISTANT MAY 2011– AUGUST 2013

Family Counseling and Psychiatry Okemos, MI

●Collecting and processing intake assessments using SPSS and Conners.

●Mentoring/counseling children, adolescents and adults.

●Developing, co-creating, and co-leading social skills groups for children.

●Participating in ongoing research and outcome studies.

RESEARCH ASSISTANT JANUARY 2011- AUGUST 2014

Michigan State University, East Lansing, MI

Ph.D. Dissertation in Second Language Studies (SLS): Gender Facilitation and Inhibition in Spoken Word

Ph.D. Applicant and Project Coordinator: Jennifer Behney, MA

●Correcting vocabulary tests that the participants took after having completed the experiment.

●Correcting listening tests that the participants took after having completed the experiment.

●Preparing Excel sheet with participants' scores and info from background questionnaires (130 participants).

●Cleaning data in E-Prime (i.e., basically removing items that were not properly recorded).

●Helping to analyze the data using E-Prime, Excel, and SPSS.

●Finding particular journal articles necessary for the research.

COMPUTER SKILLS

Word ● Excel ● PowerPoint ● Access ● InTouch ● Outlook ● Windows 7/Vista/XP ● QuickBooks

E-Prime ● EndNote ● Adobe Connect/Presenter ● ANGEL ● Moodle ● Store media ● SPSS ● Conners ● TAM

CERTIFICATIONS, VOLUNTEER WORK & QUALIFICATIONS

●Rockhurst University: Leadership and Supervisory Skills for Women (.6 CEU)

●University of Maryland: NCCWL (National Conference for College Women Student Leaders): Attendee in 2011.

● Successful completion of 7 hours of OYC Training: Communicable Disease w/ Blood Borne Pathogen, Imaginations Running Wild, Keeping Kids-Smoke Free, Beyond Back to Sleep and Shaken Baby Syndrome

● Native-level fluency in German - Citizenship: German

● Knowledge of French: Proficiency in writing and speaking.

● Volunteered for the Ingham County Animal Shelter, the Old Town Commercial Association, the Potter Park

Zoological Society, the Greater Lansing Michigan Convention and Visitors Bureau and for the Common Ground Music Festival.

● Typing Speed: 50 W.P.M.

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