Human Resources Employee Relations

Lucette Alphonse, Esq., PHR

*** ******** ***** ***** #****, Atlanta, GA 30309

P: 404-***-****

E: ***************@*****.***

Education

Juris Doctor May 2015

Western Michigan University Thomas M. Cooley Law School, Lansing, MI

Articles Editor, Western Michigan University Cooley Journal of Practical & Clinical Law

Dean’s List and Honor Roll

Mock Trial and Moot Court Competitions, Top Ten Advocate

Phi Delta Phi, International Legal Honor Society and Phi Alpha Delta member

Bachelor of Science in Human Services May 2008

Kennesaw State University, Kennesaw, GA

President’s List

Professional Experience

OSP Prevention Group, Inc., Brookhaven, GA July 2017- present

In-House Counsel

Manage subrogation claims in litigation from inception through trial including preparing pleadings, discovery, demands, and responses

Negotiate settlements and participate in mediations to successfully resolve claims

Provide strategic legal recommendations to senior leadership on business practices, corporate strategies, and legal trends to ensure proper policies in place and followed

The Alphonse Law Firm, LLC, Atlanta, GA June 2016-June 2017

Managing Attorney

Founder and managing attorney of boutique law firm focusing on employment law, worker’s compensation, family law and criminal law

Conduct intake sessions, provide recommendations based on legal research, draft and file petitions, contracts, and represent clients in court when necessary

NASCO, Atlanta, GA July 2015-June 2017

Human Resources Generalist II, Organizational Development

Conduct learning analysis to understand organizational training needs and develop solutions to meet SOC 1 and 2 audit requirements ensuring security compliance and improving employee job performance

Support 700 associates and serve as business partner for all levels of leadership on employee relations issues (from on-boarding to off-boarding), manage promotions, internal transfers, resource realignments, and creating/updating job descriptions

Research best practices, provide recommendations on employee relations procedures, compliance policies, tuition reimbursement policy, workforce and succession planning, online content vendors, and created career development toolkit

Grady Hospital, Office of Legal Affairs, Atlanta, GA January 2015-April 2015

Corporate Counsel Legal Extern

Conducted legal research, write memos and provide recommendations on employee and patient care issues, liabilities, anticipated plaintiff case-in-chief and defenses on topics such as implied contracts, spoliation, attorney-client privilege, Medicaid/Medicare subrogation, and negligent hiring

Participated in weekly legal divisional meetings with hospital executive team and other stakeholders

Drafted addendum to Memorandum of Understanding between Grady and neighboring county, created new intake form for future externs, and wrote a Getting to Know section for Legal Affairs and Risk Management Division for Inside Grady newsletter

Washtenaw County Public Defender’s Office, Ann Arbor, MI September 2014-December 2014

Student Lawyer – pursuant to Michigan Court Rule 8.120

Reviewed client files and conducted legal research to draft court orders, subpoenas, and motions providing best options for clients charged with various misdemeanors

Interviewed, counseled, and represented clients throughout trial process; conducted intake sessions, jail visits, handled arraignments, pre-trials, show-cause, and review hearings; speaking on the record on behalf of clients

Negotiated plea bargains with prosecuting attorneys and probation terms with probation officers

CarMax Auto Finance, Kennesaw, GA September 2003-August 2012

Corporate Trainer

Re-vamped new hire and support programs for all new hire and tenured call center associates on policies and procedures such as the Fair Credit Reporting Act; conducting technical and soft skills training

Effective classroom management of up to 25 associates including supervising, facilitating, coaching, providing feedback, and performance management

Developed 30-day new hire and supervisor follow-up survey to improve training strategies and follow-up on performance

Lead Recruiting Specialist

Implemented pre-employment assessment, creating time savings in the interview process; also resulting in increased employee productivity and retention, equating to over $20,000 savings in 6 months

Recruited from job boards and internal applicant tracking system, conducted phone interviews, negotiated salaries, made job offers, and created reports such as Cost per Hire report to provide recommendations on expenditures based on trends for cost effectiveness

Conducted in-person interviews as part of background screening process to ensure loss prevention; served as primary liaison between CarMax Auto Finance and CarMax corporate office for all background screening issues

Certifications & Language Skills

State Bar of Georgia- Tort & Insurance Law Section

General Civil Mediator Training

Professional in Human Resources Certification (PHR)

Employee Relations Specialist Certification

Creative Training Techniques Boot Camp Certification

DiSC Certified

Fluent in French and Haitian Creole

Licensed Property & Casualty Insurance Agent

Volunteer Activities

Lansing Shelter System and Office,

Boys & Girls Club of Metro Atlanta

Osborne Community Coalition

Year Up

Sheltering Arms Family Resource Center

Dress for Success

Council of Volunteer Administration

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